Course Details

  • Course Code: USMG19ACB
  • Location: Online
  • Duration: 50 hours
  • Cost:
  • Qualification: All modern browsers and devices

Further Details

  • Course Access: Lifetime
  • Exams Included: Yes
  • Compatibility: All modern browsers and devices

Approved Course:




Course Modules/Lessons

Pet Sitting Certification

Module 1: Pet Sitting Diploma Introduction

  • What pet sitting involves
  • Health, safety, and animal welfare
  • The importance of security
  • The safest way to approach to any animal

Module 2 : Safety (Yours & Animals)

  • When you need a written health and safety policy in compliance with the Health and Safety at Work etc. Act 1974
  • How to protect yourself when you're on the job
  • The risks involved in pet sitting and dog walking
  • How to protect yourself from some serious health concerns you can be affected by through animal contact

Module 3 : Legal Requirements

  • The different types of Zoonotic diseases to protect yourself from
  • Why you may need a license from your local government
  • Various legislations you need to know about and comply with as a professional pet sitter
  • About the contracts you should have in place as a pet sitter

Module 4 : Dog Walking

  • Who your true target audience is for your dog walking service
  • How to build your pack of dogs
  • How to recognize the signs of dog aggression
  • The different types of dog aggression

Module 5 : Pre Service Visit

  • The purpose of the pre-service visit
  • How to prepare your pet information sheet
  • About creating the right impression
  • The documentation required

Module 6 : Forms and Record Keeping

  • The five forms to include in your client information pack
  • How to use a client information pack to increase your profits
  • How to store client information
  • An example statement to include on your veterinary release form to minimize your vet expenses (May be compulsory for your business insurance policy)

Module 7 : Day to Day Pet Sitting

  • The time you need to allocate for each dog walk
  • The length of time you should leave between appointments
  • The order in which to take care of each of the pets you’re responsible for
  • Insurance vulnerabilities when you include additional services for clients when they are on holiday

Module 8 : Transporting Animals Safely

  • The importance of securing animals during transport
  • The safest transportation methods for dogs and cats
  • Proper usage of crates for smaller animals
  • The danger of cold temperatures to reptiles and how to aid their survival when necessary

Module 9 : Animal Handling

  • Why tight grasps negatively affect animal behavior
  • When you should and shouldn't handle animals
  • A 3-step approach to minimizing stress in animals
  • Animal handling precautions that gets the animal to come to you rather than you cornering the animal

Module 10 : Dogs & Cats

  • The different breeds of dogs and cats
  • Nourishment guidelines for feeding dogs and cats
  • Precautions with vitamin supplements
  • The different types of exercise to stimulate each pet in your care

Module 11 : Fish

  • The three groups of fish, and examples of breeds within each group
  • The temperatures to maintain for each type of fish
  • The frequency to test water for nitrates
  • The amount of water needing changed, when and how to change it

Module 12 : Rodents

  • The best type of habitat to house rodents safely
  • How often their cages need cleaned
  • The safest type of bedding to provide
  • The different breeds and types of rodents

Module 13 : Rabbits and Guinea Pigs

  • The different breeds of rabbits and guinea pigs
  • How to care for young and elderly rabbits and guinea pigs
  • The nutrition requirements
  • About their behavioural traits

Module 14 : Reptiles

  • Why you need to know about reptiles, lizards, snakes and turtles
  • Dietary requirements and feeding guidelines
  • The temperatures each type of reptile requires
  • The behavioral traits of reptiles

Module 15 : Birds

  • How to approach birds for your first time with them
  • The different types of birds you could be caring for
  • The best types of bird cages that allow birds to exercise
  • What you need to do when letting birds out their cage

Module 16 : Pet Ailments

  • What viruses pets need to be vaccinated against
  • How to care for diabetic pets
  • The symptoms of common illnesses and why you need to be aware still of Distemper
  • The age kittens and pups should get their primary course of vaccinations

Module 17 : Pet First Aid

  • The essentials to have in your animal first aid kit
  • How to stop bleeding from a minor cut
  • The risks of choking and how to treat a choking animal
  • What to do if a dog suffers from heat stroke

Module 18 : Running Your Own Business

  • The length of time it could take for your business to receive its first payment
  • When you need to register your business
  • The importance of your diary
  • How to manage your time efficiently

Module 19 : Setting up a Business

  • About tailoring your services to meet the needs of groups of customers
  • How to identify what people are already spending on pet care
  • The simplest route to starting your own business
  • What will drive a prospect to make the hiring decision and become a paying client

Module 20: Marketing

  • A variety of ways to market your business effectively
  • How to use your brand identity to promote your service
  • The social media profiles to help you create your online brand
  • How to design your business cards in a way that encourages people to keep hold of your information

Module 21: Pricing

  • What you need to account for when pricing your services
  • Pricing for small animals
  • Pricing for dog walks
  • Incorporating your business costs into your prices

Module 22: Costs

  • The difference between your direct costs and indirect costs
  • How to determine your startup costs
  • How to maximize your earnings
  • How to determine your cost of customer acquisition

Module 23: Troubleshooting

  • What to do when your business hits a quiet spell
  • About making contingency plans
  • How to deal with and reduce cancellations
  • About scenarios when you may be best to discontinue services with problematic clients

Dog Grooming Certification

Module 1: Introduction

  • Introduction to pet grooming and why it is necessary
  • Why we need to be calm and assertive when dealing with dogs
  • Who can become a pet groomer
  • What equipment is required for pet grooming

Module 2 : The History of Dog Grooming

  • Man's historic relationship with dogs
  • The emergence of dog grooming
  • When dog grooming was first undertaken
  • The emergence of grooming from the purely practical to a fashion trend

Module 3 : Anatomy and Health, Parasites, Infections, and Zoonotic Diseases

  • The anatomy of dogs
  • Basic health and how to maintain it
  • Parasites - external and internal
  • Infections

Module 4 : Pre-Grooming Health Assessment

  • The importance of a pre-grooming health check
  • Why it is vital that your client knows the results of the check
  • How to handle a dog during the check
  • Why a checklist is important

Module 5 : Coat and Skin Disorders & How to Groom a Dog

  • How to identify skin disorders and what to do about them
  • How to identify coat disorders and how to treat them
  • What affects a dog's coat
  • The tools you need for grooming

Module 6 : Getting Started

  • Whether or not pet grooming is for you
  • The avenues open to people wanting to start in pet grooming
  • Starting your own pet grooming business
  • A business plan

Module 7 : Dealing with Difficult Dogs & Training Dogs for Grooming

  • Training dogs to enjoy bath time - the basics
  • Step-by-step approach to bath time
  • Preparing for bathing a fearful dog
  • The bathing sequence

Module 8 : Prepping the Work Area

  • Setting up the ideal work area
  • Lighting, air flow, and safety considerations
  • Workstation requirements
  • The tools required

Module 9 : Pre-Bath Preparation

  • Why thorough pre-grooming checks are important
  • If and when you should abandon a grooming session and refer the dog to a vet
  • What to look for in tooth and ear inspections
  • How to deal with the coats of different types of dogs

Module 10 : How to Bath a Dog

  • Precautions
  • Clothing
  • Getting the dog into the bath
  • Washing the dog

Module 11 : Drying a Dog

  • Why the shake is so important
  • Air drying
  • Towel drying technique
  • Detailed drying of paws and other concealed areas

Module 12 : Detail Grooming (Eyes, Ears, Teeth, Feet, Bottom)

  • The ears and how to clean them
  • Cleaning around the eyes
  • Teeth and gum health and cleaning, and when to involve a vet
  • Trimming claws, shaping paws

Module 13 : Cleaning Your Working Environment

  • Why appearance is important
  • Designing with an eye for cleaning and hygiene
  • Where to start cleaning
  • How to clean well

Module 14 : Grooming Specialities

  • Grooming emergencies
  • Rescue dogs
  • Grooming caregiving dogs
  • Untangling the worst knots

Module 15: Laws for the Workplace, First-Aid, and Emergency Care

  • The law and the workplace
  • Safety in the workplace
  • Minimum safety precautions
  • First-aid training

Pet Nutrition Certification

Module 1: Introduction to Food Types, Types of Diet, and Pet Food Labels

  • Introducing Global Nutrition Organizations
  • Food Types
  • Types of Diet
  • Pet Food Labels

Module 2 : Why Nutrition is Vital for Pets

  • Muscle Tone and Body Condition
  • Skin and Hair Coat Health
  • Digestion and Elimination
  • Immunity and Prevention of Disease

Module 3 : Digestion

  • Herbivores
  • Carnivores
  • Omnivores
  • Dog Digestive System and Anatomy

Module 4 : Feeding Stages in a Pet’s Life

  • Puppies and Kittens
  • Adults
  • Senior Cats and Dogs
  • Pregnancy in Cats and Dogs

Module 5 : Pet Weight

  • Healthy Pet Weight
  • Weight Problems
  • Pets Not Eating
  • Pets Overeating

Module 6 : Pet Food

  • Where to buy the pet food
  • Cheap versus expensive
  • Vet approved foods
  • Changing pet food

Module 7 : Snacks and Treats

  • What Treats to Feed Your Pet
  • When to Provide Treats
  • How to Provide Treats
  • Where to Buy Treats

Module 8 : Herbs and Green Foods

  • Medicinal Health
  • Fleas and Skin Problems
  • Cautions for Pets and Herbs
  • List of Herbs for Pets

Module 9 : Foods to Avoid

  • Human Food
  • Foods Toxic to Dogs
  • Foods Toxic to Cats
  • Foods Harmful to Other Pets

Module 10 : Essential Oils for Pets

  • Essential oils that are known to be harmful to pets
  • Research on essential oils
  • Aromatherapy for pets
  • Use of essential oils on pet fur and skin

Module 11 : Species Specific Sources of Nutrition

  • Animal Nutrition
  • Carbohydrates and Fiber
  • Protein
  • Minerals and Vitamins

Module 12 : Rabbits and Guinea Pigs

  • Rabbits
  • Guinea Pigs
  • 7 Nutrients Required
  • Amounts Necessary

Module 13 : Mice, Hamsters, and Rats

  • Mice
  • Hamsters
  • Rats
  • Keeping the area clean

Module 14 : Fish

  • Fish Food Ingredients
  • Basic Nutrients
  • Types of Food
  • Regulating the Tank

Module 15: Birds

  • Dietary Differences Among Birds
  • Seed Eating Birds
  • Non-seed Eating Birds
  • Switching Diets

Module 16: Reptiles

  • Reptile husbandry and how it impacts eating
  • What reptiles eat
  • Feeding reptiles
  • Deciding how and what to feed your reptile

Module 17: Keeping a Food Diary

  • The Goal of Food Diaries
  • Recording What, When and How Much
  • Health Issues
  • Weight Loss and Gain

Pet Psychology Certification

Module 1: Introduction to Pet Psychology

  • What is animal psychology?
  • Theory of Evolution
  • History of animal psychology - Instinct, Learning, Teaching

Module 2 : Why Learn About Animal Behavior?

  • General reasons for learning about animal behavior
  • Domestication of animals
  • Pet fashion
  • Pet ownership

Module 3 : How Animals See the World/Animal Vision

  • Is all animal vision the same?
  • Seeing colors
  • Seeing by feeling
  • Night vision

Module 4 : Concept Formation

  • The definition of concept formation
  • Types of concept learning
  • What analogical reasoning means
  • How concept formation is important to pets and your interaction

Module 5 : About Animal Brains

  • How science is beginning to understand the animal brain
  • Studies revealing animal intelligence
  • Comparing the human brain to other animals
  • The dog and cat brain

Module 6: Basic Emotional and Motivational Processes and Social Emotions

  • The history of emotional studies
  • Keith Oatley and Jennifer M. Jenkins - understanding emotions
  • Cognitive bias test
  • Basic emotions exhibited

Module 7 : Conditioning

  • Pavlov’s Research with Dogs
  • The Principles of Classical Conditioning
  • Skinner’s Animal Research
  • The Principles of Operant Conditioning

Module 8: Spatial Reasoning

  • Examples of spatial abilities in animals
  • How animals navigate
  • Scientific cognitive nomenclature
  • Honing spatial abilities in pets

Module 9: Language and Animals

  • An overview of language and animals, with an experiment
  • The types of communication
  • The ability to speak
  • Training the human language

Module 10: History of Animal Training

  • The start of animal training
  • Animal Behavior Enterprises (ABE) work based on Skinner's Models
  • Animal training in the military
  • History of Dog Training

Module 11: Typical Dog Behavior

  • Socialization
  • How dogs change with age
  • Understanding puppy behavior
  • Feeding time

Module 12 : How Dogs Learn

  • Similarities & Differences Between Humans & Dogs
  • The Humane Hierarchy Model Of Training & Learning
  • Natural Reinforcement
  • How Dogs Learn From Other Dogs

Module 13: Understanding Dog Communication

  • How smell is one of the most important senses that your dog has
  • Why sound is not only about the barking that your dog is doing
  • Body language in your dog is extremely important to their communication.
  • How a dog communicates through taste and touch

Module 14: Learning about Dog Actions

  • Why dogs chase their tales
  • Why dogs roll
  • Human-to-dog communication
  • About tail movements

Module 15: Dog Fears, Phobias and Aggression

  • Definition of fear and anxiety
  • The causes of fear
  • The onset of fears and phobias
  • Ten most common fears

Module 16: Training Dogs – More on How Dogs Learn

  • House training you dog
  • Teaching commands
  • Four words to live by
  • How your dog reads body language

Module 17: Biobehavioral Monitoring in Dogs

  • The definition of biobehavior
  • What is monitoring
  • How it applies to dogs
  • Why is biobehavioral monitoring in dogs so important

Module 18: Understanding Typical Canine Psychiatric Behaviors

  • Why dogs mark in inappropriate places
  • The reason dogs may urinate when excited or submissive
  • Urination as a result of loud noises
  • The why behind soiling your home

Module 19: Learning About Cat Communication

  • How cats communicate with scents
  • Cat talk and what it means
  • Cat body language
  • How a cat uses touch and taste to communicate

Module 20: What Feline Actions Mean

  • Eating Rituals
  • Early Lessons for Kittens
  • How Older Cats Change
  • Kneading

Module 21: Feline Actions

  • About catnip and presents
  • About belly up and halloween cat
  • About grooming
  • About catnaps

Module 22: Feline Psychiatric Challenges

  • The ins and outs of litter trays
  • Why cats soil other places
  • How to deal with litter challenges
  • About jumping up

Module 23: Cat Anxiety, Fear and Aggression

  • What separation anxiety
  • Why cats fear thunderstorms
  • About outdoor phobias
  • About eating disorders

Module 24: Understanding Rabbits and Rabbit Psychology

  • Building a relationship with your rabbit
  • Common misconstrued behavior
  • Rabbit elimination
  • The chew

Module 25: Understanding Hamsters and Gerbils

  • Types of hamsters and gerbils
  • Comparison to other rodents
  • About hamster talk
  • About gerbil talk

Business Basics Certification

Module 1: Where to Begin

  • Where to begin when starting your business
  • How to generate potential ideas
  • The personal qualities that you need to run a successful business

Module 2 : Starting Your Business Plan

  • The reasons for a business plan
  • The importance of the business plan
  • What is generally included in a plan
  • How to start your very own plan

Module 3 : Research and Your Target Market

  • How to start your research into your potential business
  • Sources you can use in order to conduct that research
  • How to identify your target market

Module 4 : Branding

  • What we mean by branding
  • How branding applies to your business
  • How to go about branding your company
  • Examples of branding and how effective it is

Module 5 : Goal Setting

  • What we mean by goals
  • How to set attainable goals
  • How it fits in with your business plan
  • How to tackle issues related to goal setting

Module 6 : Options with Financing

  • The role of financing
  • The different options available when it comes to financing
  • How to know how much money you need
  • What do you give in return for the financing?

Module 7 : Dealing with Accounts and Money

  • The basics of accounting and bookkeeping
  • What we mean by cash flow
  • How to budget for things in your business
  • How to deal with invoices and payments

Module 8 : The Importance of Marketing and Social Media

  • Why marketing even on a small budget is a good idea
  • How to market on that small budget
  • Key strategies to take into consideration
  • How to take advantage of social media

Module 9 : Staffing

  • How to find the perfect staff
  • How to manage staff correctly
  • The importance of training them correctly
  • How to keep them motivated

Module 10 : Dealing with the Legalities

  • The key legal issues for everybody
  • The importance of doing things in the correct manner
  • How to deal with issues related to these legalities

Module 11 : Dealing with Tax

  • How to get the best advice on dealing with tax
  • The main kinds of tax you will have to deal with
  • What happens if you do not deal with it correctly?
  • How to make life easier for yourself with tax

Module 12 : Dealing with Insurance

  • The main types of business insurance
  • Why you need it
  • How to know what applies to you
  • The cost of not having the correct insurance

Module 13 : Using Technology

  • How technology can improve your business
  • How to know you have the correct technology for your business
  • How to avoid overpaying
  • The importance of keeping on top of technology

Module 14 : The Importance of Ethics

  • The meaning of business ethics
  • How it applies to your business
  • The difference it makes to how you operate and are perceived

Module 15: Dealing with your Website

  • The importance of having a website
  • What to include on your website
  • How to get the website that your business needs
  • How to market your website

Module 16: Growing your Business and Moving Forward

  • How to know when you are ready to grow your business
  • How to do it in a controlled manner
  • The potential pitfalls of growing your business
  • Dealing with the future

Pet First Aid Certification

Module 1: Introduction – The Importance of Veterinary Services, Different Types of Services, and Necessary Equipment for Pet First Aid Kits

  • Why pets are special and why they deserve our best care
  • Importance of veterinary services
  • General information on pet health
  • Registering with the city and obtaining animal licenses

Module 2 : Understanding the Anatomy & Home Examination of Pets

  • Anatomy of a dog
  • Home examination tips for early detection
  • Examination of ears, nose, mouth, abdomen, feet, nails and tail
  • Different causes of limping

Module 3 : How to Check for Vital Signs

  • Checking your pet for vital signs
  • How to check for temperature, heartbeat, and respiration rate
  • Signs, causes and home treatment for dehydration
  • How to treat external and internal wounds and stop bleeding

Module 4 : Treatment for Burns & Choking

  • Causes for different types of burns and ways to treat them
  • First aid in case of choking, including the Heimlich maneuvre
  • Symptoms, causes and first aid treatment for shock
  • Artificial respiration and Basic CPR for large and small pets

Module 5 : Emergency Handling and Restraint Procedures

  • Approaching an injured pet, communication
  • Physical restraint, tools and techniques
  • Muzzles, leashes and collars, how to lift an injured dog
  • Environmental and food allergies

Module 6 : Home Care and Treatment for Hypothermia, Drowning and Bites

  • Treating hypothermia
  • Signs, symptoms and treatment of frostbite
  • First aid and preventative care for drowning and near drowning
  • Infection and abscesses

Module 7: Household Hazards and Pet Medications

  • Household hazards that may prove dangerous to pets
  • Poisoning and home treatment
  • Home care for vomiting and diarrhoea
  • Nose bleeds and chest trauma

Customer Care Certification

Module 1 : Introduction

Module 2 : The customer-led approach

  • What constitutes a customer-led approach in customer care
  • Why a customer-led approach is important
  • How to put the customer first
  • How to make the customer feel special

Module 3 : First impressions – making them count

  • Why first impressions are important
  • The factors that determine first impressions in a face-to-face meeting
  • The importance of courtesy
  • Why first impressions are about more than just words

Module 4 : Communicating effectively

  • Why rapport is important to customer relationships
  • Some simple techniques for building rapport
  • How to use Active Listening
  • The importance of body language

Module 5 : Complaint handling

  • How to uncover the real issue in a customer complaint
  • How to empathise with a customer
  • Methods of reversing a situation
  • The polite way of saying “no”

Canine Communication Certification

Module 1 : An Overview of Canine Communication

  • How to define canine communication
  • How dogs communicate verbally
  • How dogs communicate with body language
  • The evolution of dogs

Module 2 : How Dogs Socialize and Speak

  • Why socialization is so important to a canine
  • When it is best to socialize a dog
  • How dogs socialize with each other
  • The concept of canine vocalization

Module 3 : Differences in Breed and Cross-Breed Communications

  • Why different breeds have different body languages
  • An overview of how a dog's breed can determine how they communicate
  • Specific dog breed behaviors
  • How dogs communicate from breed to breed

Module 4 : Behavioral Problems in Dogs

  • What aggression is and how it is controlled
  • How to control barking
  • How to stop disruptive chewing
  • How to stop mouthing and biting

Module 5 : How Dogs Communicate With Humans

  • How dogs communicate with their human companions
  • How to read the way a dog vocalizes
  • How to understand a dog's body language
  • What it means when a dog touches you in a certain way

Module 6 : How Humans Communicate With Dogs

  • How to better communicate with dogs
  • How to talk to a dog effectively
  • Effective ways to use verbal communication with a dog
  • Effective ways to use hand signals with dogs

Module 7 : The Role of a Dog Owner

  • How to choose the right dog for your family
  • How to prepare before bringing a dog home
  • Your responsibility when it comes to the general care of the dog
  • How to keep your dog safe

Module 8 : How To Teach Your Dog Basic Commands

  • How dogs interpret our speech
  • How to teach commands to dogs
  • The most common commands to teach a dog
  • Common training mistakes

Module 9 : Canine Emotions

  • An overview of dogs and emotions
  • The history of the research on dogs' emotions
  • How to understand the emotions that dogs feel
  • The science behind certain canine emotions

Module 10 : Working With Dogs

  • About career paths in the US, where one can work with dogs
  • The approximate hours one puts into these jobs, each week
  • The average salary one can expect, as of 2016, in these professions
  • The training that one must take, to work in these careers

Introduction to Being a Dog Trainer Certification

Module 01: Introduction to Being a Dog Trainer

  • Introduction and brief history of dog training
  • Starting your career
  • Duties and responsibilities of a dog trainer
  • Code of ethics

Module 10: How to Start Your Own Business

  • How to conduct dog training classes
  • Pros and cons of conducting training in a retail environment
  • How to make your training classes fun and engaging
  • How to start your own dog training business

Module 02: Body Language and Vocalization

  • Basics of puppy training
  • Socialization periods
  • Body language and non-verbal cues
  • How to interpret dog vocalization

Module 08: Diagnosing and Treating Behavioral Cases

  • Lure reward strategies
  • Punishment in lure reward training
  • Diagnoses and defining canine behaviors
  • Separation anxiety and correction

Module 07: Dog Behavior, Training and Modification

  • How to incorporate empowering words and language
  • Activities and games to engage with your dog
  • Behavior modification versus obedience training
  • Lure reward training strategies

Module 03: How to Socialize a Puppy

  • Fundamentals of puppy socialization
  • When, why and how to socialize a puppy
  • How to create positive experiences
  • How to use clicker training

Module 05: Dog Psychology and Conditioning Methods

  • Dog psychology
  • Setting limits and boundaries
  • Classical conditioning
  • Operant conditioning

Module 04: Training Techniques for Puppies

  • Help your clients choose the right leash and collar
  • Crate training basics
  • How to crate-train your puppy
  • Benefits of crate training

Module 06: Canine Aggression: Causes, Signs and Training

  • Fundamental principles of operant conditioning
  • Reinforcement techniques
  • Myths of operant conditioning
  • ABCs of canine behavior

Module 09: Taking on New Cases and Teaching Hand Signals

  • How to communicate with clients
  • How to work with protection trained dogs
  • How to show hand signals
  • Teaching a dog to come to heel

Animal Reiki Certification

Module 01: What is Reiki?

Module 02: The Animal Reiki Experience

Module 03: Animal Reiki Treatment Tips

Module 04: Animals that can be Effectively Treated with Reiki

Example Certificate


Certificate No CERTIDNO
This certificate is to verify that
Your Name

has successfully completed the
THE ADVANCED ANIMAL CARE CERTIFICATION
on the
01st March 2021

Daniel Morgan
Head Tutor
New Skills Academy

This certificate can be verified online at:
https://newskillsacademy.com

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FAQ's

  • Who can take the course?

    Anyone who has an interest in gaining a greater understanding of this subject is encouraged to take the course. There are no entry requirements to take the course.

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    The course is broken down in to individual modules. Each module takes between 30 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

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    Once you have completed all of the modules there is a 30 (multiple choice) question test. The questions will be on a range of topics found within the modules. The test, like the course, is online and can be taken a time and location of your choosing.

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    If you don’t pass the test first time you will get a second opportunity to take the test again after further study.

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Go at your own pace. There are no time limits for this course.
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