Conflict in the Workplace Certificate
Why you should study with us
Conflict in the Workplace Certificate Course
Resolving conflicts is essential to the function of all businesses.
Conflicts are inevitable; how they’re dealt with is optional. Conflicts can either reduce productivity or create a hostile working environment, or they can be resolved in a manner which strengthens working relationships.
To get the best results you need to know how to approach them.
This course tells you exactly how to transmute negative encounters in the workplace into a beneficial opportunity for growth.
This course has been created for management, staff and anyone interested in possessing the knowledge and skills to resolve workplace conflicts. This course covers key themes vital to resolving conflicts.
All the information is based on up to date scientific research, and has been successfully applied in the workplace to resolve real life conflicts and is presented in easily understandable language.
The skills, tools and knowledge contained in this course are illustrated with examples to help you grasp the fundamental concepts of conflict resolution. Worksheets, quizzes, tests and interactive exercises are provided to reinforce and aid your learning.
What you will learn:
- How to identify the primary causes of conflict within the workplace
- The impact of conflict in the workplace
- How to manage conflict in the workplace
- The importance of positive workplace behaviours
- How to identify and properly resolve interpersonal conflicts in the workplace
- How to identify different communication styles and how they impact workplace conflicts
- The skills needed to address conflicts in the workplace
- How to deal with angry people in an effective and calm manner
- How to be assertive and communicate your needs without aggression
- How to create win-win resolutions which resolve conflicts and create harmony
- How to take personal responsibility for conflict resolution
Benefits of taking this course:
- Promote a harmonious working environment and reduce tension in the workplace
- Be able to confidently handle difficult interpersonal conflicts
- Increase productivity, morale and rapport among colleagues
- Build and sustain fruitful working relationships
- Increase empathy and people skills
Taking this course has tangible time and resource benefits - reducing the significant time spent in stress and conflict and replacing it with the skills and tools to work together with ease.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
- Understand what organisational behaviour is and its far reaching personal and business impact;
- Discover how to identify the primary causes of conflict in the workplace;
- Learn how to manage conflict in the workplace, and the importance of positive workplace behaviours;
- Identify the route from an employee’s current behaviour to desired behaviour in the workplace;
- Understand how to identify and properly resolve interpersonal conflicts in the workplace;
- Identify different communication styles and how they impact workplace conflicts;
- Learn about different approaches to halting and resolving conflict in the workplace;
- Grasp some of the different approaches to managing conflict at work and in personal relationships;
- Learn how to deal with angry people, in a calm and effective manner;
- Learn how to be assertive and communicate your needs, without aggression;
- Learn how to remain calm during conflicts and prevent emotional overload;
- Learn how to create win-win resolutions, which resolve conflicts and create harmony;
- Understand the sources of personal and organisational conflict;
- Investigate what it takes to resolve a conflict and deliver successful outcomes;
- Gain knowledge on how to manage and resolve conflicts within the workplace;
- Realise the importance of taking personal responsibility for conflict resolution;
- Understand how to feel and overcome the fear of conflict and extend your comfort zone;
- Discover the importance of finding real life opportunities in which to be assertive about your needs;
- Learn how to reduce your and your colleagues’ stress, by better managing your time;
- Identify which conflict resolution skills you have already and those that need further development;
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Conflict in the Workplace Certificate
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 8 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
Sophie Mellor
This is a good overview with useful hints and tips covering a broad range of administrative activities and the tools to assist in effectively carrying out these activities. Even as a seasoned administrator, I was able to learn new tips and functions within the tools that I was unaware of to make my role more effective.
Marinda Benskin
I’m currently studying the cupcake making & baking course and it is amazing so far. I’m really enjoying it and it has so much helpful information.
It covers everything you need to know and is actually enjoyable reading… I am very pleased I enrolled I would definitely recommend…I’m a mum of 3 aged 5, 2, and 1 and time is challenging most days but this course provides enough time so I can juggle both.
I am excited to start my next module. the course is also worth the non-discounted price. I will be doing more courses after this one.
Nikki Hudson
Melissa Newlin
I completed the international massage diploma months ago and love to keep revisiting modules. I learn something new each and every time because there’s such a wealth of information presented in a beautifully user-friendly way with excellent videos to accompany each massage technique.
I’m already a working massage therapist, who enjoys attending short courses to up-skill and be able to provide my clients with more value. And ‘The New Skills Academy’ massage course is simply one of the best investments I’ve made in my ongoing professional development.
I’m now a whizz at facial massage (something they didn’t teach at massage school) and Lomi-Lomi too! Highly recommended!
Bee Scott
This course was great!!!!! Made me knowledgeable in more than one way.
I work in a landscaping company doing all HR and Bookkeeping, but wanted to further my education and start being able to help clients more than just sending them an invoice, I wanted to start designing as well. I am still going back and reviewing the plants knowledge and reviewing just in case.
I love that you can download the modules for future reference, I will definitely be using this as a tool. And possibly taking more classes to further my education. Thanks to this course I am on my way!
Renee Cruz
Conflict in the Workplace Certificate Course
Resolving conflicts is essential to the function of all businesses.
Conflicts are inevitable; how they’re dealt with is optional. Conflicts can either reduce productivity or create a hostile working environment, or they can be resolved in a manner which strengthens working relationships.
To get the best results you need to know how to approach them.
This course tells you exactly how to transmute negative encounters in the workplace into a beneficial opportunity for growth.
This course has been created for management, staff and anyone interested in possessing the knowledge and skills to resolve workplace conflicts. This course covers key themes vital to resolving conflicts.
All the information is based on up to date scientific research, and has been successfully applied in the workplace to resolve real life conflicts and is presented in easily understandable language.
The skills, tools and knowledge contained in this course are illustrated with examples to help you grasp the fundamental concepts of conflict resolution. Worksheets, quizzes, tests and interactive exercises are provided to reinforce and aid your learning.
What you will learn:
- How to identify the primary causes of conflict within the workplace
- The impact of conflict in the workplace
- How to manage conflict in the workplace
- The importance of positive workplace behaviours
- How to identify and properly resolve interpersonal conflicts in the workplace
- How to identify different communication styles and how they impact workplace conflicts
- The skills needed to address conflicts in the workplace
- How to deal with angry people in an effective and calm manner
- How to be assertive and communicate your needs without aggression
- How to create win-win resolutions which resolve conflicts and create harmony
- How to take personal responsibility for conflict resolution
Benefits of taking this course:
- Promote a harmonious working environment and reduce tension in the workplace
- Be able to confidently handle difficult interpersonal conflicts
- Increase productivity, morale and rapport among colleagues
- Build and sustain fruitful working relationships
- Increase empathy and people skills
Taking this course has tangible time and resource benefits - reducing the significant time spent in stress and conflict and replacing it with the skills and tools to work together with ease.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
- Understand what organisational behaviour is and its far reaching personal and business impact;
- Discover how to identify the primary causes of conflict in the workplace;
- Learn how to manage conflict in the workplace, and the importance of positive workplace behaviours;
- Identify the route from an employee’s current behaviour to desired behaviour in the workplace;
- Understand how to identify and properly resolve interpersonal conflicts in the workplace;
- Identify different communication styles and how they impact workplace conflicts;
- Learn about different approaches to halting and resolving conflict in the workplace;
- Grasp some of the different approaches to managing conflict at work and in personal relationships;
- Learn how to deal with angry people, in a calm and effective manner;
- Learn how to be assertive and communicate your needs, without aggression;
- Learn how to remain calm during conflicts and prevent emotional overload;
- Learn how to create win-win resolutions, which resolve conflicts and create harmony;
- Understand the sources of personal and organisational conflict;
- Investigate what it takes to resolve a conflict and deliver successful outcomes;
- Gain knowledge on how to manage and resolve conflicts within the workplace;
- Realise the importance of taking personal responsibility for conflict resolution;
- Understand how to feel and overcome the fear of conflict and extend your comfort zone;
- Discover the importance of finding real life opportunities in which to be assertive about your needs;
- Learn how to reduce your and your colleagues’ stress, by better managing your time;
- Identify which conflict resolution skills you have already and those that need further development;
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Conflict in the Workplace Certificate
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 8 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
Sophie Mellor
This is a good overview with useful hints and tips covering a broad range of administrative activities and the tools to assist in effectively carrying out these activities. Even as a seasoned administrator, I was able to learn new tips and functions within the tools that I was unaware of to make my role more effective.
Marinda Benskin
I’m currently studying the cupcake making & baking course and it is amazing so far. I’m really enjoying it and it has so much helpful information.
It covers everything you need to know and is actually enjoyable reading… I am very pleased I enrolled I would definitely recommend…I’m a mum of 3 aged 5, 2, and 1 and time is challenging most days but this course provides enough time so I can juggle both.
I am excited to start my next module. the course is also worth the non-discounted price. I will be doing more courses after this one.
Nikki Hudson
Melissa Newlin
I completed the international massage diploma months ago and love to keep revisiting modules. I learn something new each and every time because there’s such a wealth of information presented in a beautifully user-friendly way with excellent videos to accompany each massage technique.
I’m already a working massage therapist, who enjoys attending short courses to up-skill and be able to provide my clients with more value. And ‘The New Skills Academy’ massage course is simply one of the best investments I’ve made in my ongoing professional development.
I’m now a whizz at facial massage (something they didn’t teach at massage school) and Lomi-Lomi too! Highly recommended!
Bee Scott
This course was great!!!!! Made me knowledgeable in more than one way.
I work in a landscaping company doing all HR and Bookkeeping, but wanted to further my education and start being able to help clients more than just sending them an invoice, I wanted to start designing as well. I am still going back and reviewing the plants knowledge and reviewing just in case.
I love that you can download the modules for future reference, I will definitely be using this as a tool. And possibly taking more classes to further my education. Thanks to this course I am on my way!
Renee Cruz
Why you should study with us
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Lovely course for people who want to know the basics and of sign language. It's has helped me to get more of an understanding and will greatly benefit me in my workplace. So easy to pick up and the videos were easy to understand. Would definitely recommend to anyone.
Chloe Hambly
I found this course incredibly useful, as it provided me with practical knowledge which I can implement in my role as a Support Worker. The videos were clear and concise, and the downloadable worksheets reinforced what I had learned as I was able to put pen to paper. Overall, a fantastic course for a great price! I am looking forward to taking on my next one.
Teleisha Harley
Yet another well laid out course. This is my 3rd course so far with New Skills Academy.
More than likely will be back for another one soon. This course was enjoyable to do, and I learnt a lot and passed first try. My certificate will be up on the wall soon.
Rob Coops
Wow what an incredible insight for the start of anyone's journey in property. This course gives you so much information and there are tests and questions on each of the modules. The course is very easy to follow and well laid out. You can actually make notes on the pages of each module using the notes tab! I am very excited to say that I passed and I only spent one week on this course. I will print all the PDF information and keep it in a file with my certificate. I feel very confident for my future plans now I have completed this course.
Nichola Anderson
This is a great course for any level of knowledge. Very easy to navigate, great practical tasks and explanations are very clear. You can revise any module with no problem. The test wasn’t too hard if you completed every module. It may be handy to make some notes before you start. Overall I'm very happy with my choice. Thank you New skills for my New skills :)
Julia Bobkova
Fantastic course! Well-presented and challenging with frequent assessments. I feel a serious sense of accomplishment having not studied for over 30 years! Videos that accompany each module are carefully thought out and informative. Am so impressed with this course, have now signed up for 3 other courses and recommending New Skills Academy to everyone!
Marva Hudson
Excellent course, well explained and easy to understand. The course can be done at my own pace and is available on various devices. The layout of the course was excellent and the notes options is very good. The content is perfect and well structured, making it easy to understand and follow. I will definitely be taking more courses in the future.
Luis Costa
I took up this course initially to help me with my own dog, but found that as I worked through the material I actually started thinking that this could be something that I could use to make a second income. From start to finish I found the course engaging and interesting. I am now doing another dog related course and am experiencing the same level of enjoyment. I would recommend New Skills Academy without hesitation.
Keith Smith
