Customer Care Certification
Why you should study with us
Customer Care Certification
The Customer Care Certification will give you all of the information you require to effectively deal with customers in any situation. This is a comprehensive training course that covers all you will require to care for customers, clients and others you encounter when on the job.
Customer care is essential in many industries, and even if you do not work directly with a client or customer, the information held in this course can assist you in your day to day life as well.
You will learn how to use customers to the benefit of your company, and how to make the most of the interactions you have with customers and clients.
Introduction to the Customer Care Certification
This online training course gives all students the opportunity to study online at their own pace and in their own schedule. Many students who take this course work full time positions, whilst studying to earn their qualification.
This method allows one to have flexibility and you the knowledge and skills required to excel in the workplace.
You can access the Customer Care Certification course on any device that has internet access, and you can also access support throughout the training. Because this course is broken down into modules, you will also find it to be manageable, even if you have a busy schedule.
When you complete this course, you have the opportunity to take a multiple choice test. Upon passing, you will receive your industry-recognised qualification, which is both downloadable and printable.
We can also send a hard copy through the post for an additional fee.
What You Will Learn
The customer care course has been created to give you an overview of how to deal with customers with detailed tips, enabling you to begin your journey towards a new career, or to improve your prospects in your current one. This course includes the following:
- An overview of what customer care entails and why it is important
- How to measure the customer experience
- Using a customer-led approach in your work
- How to balance friendly service with effective service
- Making a good first impression and being courteous
- Using active listening skills
- Ending customer interactions positively
- Handling complaints from customers
Benefits of the Customer Care Certification
When you work through your Customer Care course and ultimately earn your qualification, you will experience the following benefits:
- Study from anywhere and at any time including at home, work or even a local business.
- Study at a pace that you feel comfortable with. You don't have to try to keep up with the rest of the class.
- The ability to study the curriculum from any device, including your tablet, mobile and PC. This allows you to work from home or when on the go.
- This is an easy to manage course thanks to the individual modules. This makes it a more enjoyable work experience.
- Convenient online support is available throughout the study experience, which ensures you stay on track.
- You will learn from a comprehensive syllabus, guaranteed to give you the skills and information necessary to make a splash in your chosen career.
- You will improve the prospects you have when seeking out new employment.
- The course is certified and recognised, giving you added security.
- The course is affordable, which makes it a smart investment into your future.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
- What constitutes a customer-led approach in customer care
- Why a customer-led approach is important
- How to put the customer first
- How to make the customer feel special
- Why first impressions are important
- The factors that determine first impressions in a face-to-face meeting
- The importance of courtesy
- Why first impressions are about more than just words
- Why rapport is important to customer relationships
- Some simple techniques for building rapport
- How to use Active Listening
- The importance of body language
- How to uncover the real issue in a customer complaint
- How to empathise with a customer
- Methods of reversing a situation
- The polite way of saying “no”
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Customer Care Certification
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 8 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
There are some fantastic courses on offer and they are set out in a simple, easy step by step way to help with home learning. I like how they are set out in small modules with a quiz at the end. It made it easier for me to take on board what I was being taught.
When I needed to contact someone about the course, they responded quickly to my emails and helped me solve my issues. I like that there is no time scale on completing the course so that I can pick up where I left off after a break from learning.
I would recommend learning with New Skills Academy to anyone wanting to improve their skills.
Katherine Andrew
If your looking for a refresher or new career then this is a Fantastic site for courses. This is the second course I’ve done on this site and there very in depth and I’ve learnt so much. Very pleased. Would highly recommend.
Will be looking to do more courses in the future. Not only have I achieved two diplomas but I’ve got new services to offer in my salon for all my clients. Great time of year to have completed with christmas around the corner, my salons never been so busy and even taken bookings for 2017 already.
Would recommend to all!
Tammy Jarrett
Clear and informative content, excellently delivered for students of all levels to easily undertake.
This course gave me a great level of understanding to confidently take on even further payroll related education. It filled in the gaps where my knowledge was not so strong, which I have now confidently applied to my day to day job.
A boost on my CV which I feel will make me more attractive to future employers. Overall excellent and highly recommended!
Alex Hooton
I can honestly say that I have truly enjoyed learning about Microsoft Excel.
The step by step modules (36 of them!), breaking down each part of Excel was easy to understand and absorb. The explanations of each stage was handy for notes as well. The videos were helpful for directions and practise. The worksheets were helpful to put learning into action.
The test at the end was very good in covering many aspects of Excel, however I would have liked to know what I did not get correct. This would have been helpful.
However, I would gladly use a New Skills Academy course again.
Emma Mills
Amazing course, very easy to do within your own space of time. Very helpful, would highly recommend to anyone and everyone. This has helped me a lot to gain more knowledge and more experience in this field to help me later on in life. The course is user friendly and very straight forward. Provides you with up to date information and real life situations if anything was to happen and makes you feel like you are already working in the field and have the experience you need. The course also has an online tutor to help you at all times!
Rijul Mehan
Excellent course.
I enjoyed doing this course and I highly recommend it to everybody. Thank you very much. Very helpful online teachers there 24/7 would do another course in a blink of an eye, easy set up and very helpful, now on my way to my career. Happy me.
Diana Dixon
Customer Care Certification
The Customer Care Certification will give you all of the information you require to effectively deal with customers in any situation. This is a comprehensive training course that covers all you will require to care for customers, clients and others you encounter when on the job.
Customer care is essential in many industries, and even if you do not work directly with a client or customer, the information held in this course can assist you in your day to day life as well.
You will learn how to use customers to the benefit of your company, and how to make the most of the interactions you have with customers and clients.
Introduction to the Customer Care Certification
This online training course gives all students the opportunity to study online at their own pace and in their own schedule. Many students who take this course work full time positions, whilst studying to earn their qualification.
This method allows one to have flexibility and you the knowledge and skills required to excel in the workplace.
You can access the Customer Care Certification course on any device that has internet access, and you can also access support throughout the training. Because this course is broken down into modules, you will also find it to be manageable, even if you have a busy schedule.
When you complete this course, you have the opportunity to take a multiple choice test. Upon passing, you will receive your industry-recognised qualification, which is both downloadable and printable.
We can also send a hard copy through the post for an additional fee.
What You Will Learn
The customer care course has been created to give you an overview of how to deal with customers with detailed tips, enabling you to begin your journey towards a new career, or to improve your prospects in your current one. This course includes the following:
- An overview of what customer care entails and why it is important
- How to measure the customer experience
- Using a customer-led approach in your work
- How to balance friendly service with effective service
- Making a good first impression and being courteous
- Using active listening skills
- Ending customer interactions positively
- Handling complaints from customers
Benefits of the Customer Care Certification
When you work through your Customer Care course and ultimately earn your qualification, you will experience the following benefits:
- Study from anywhere and at any time including at home, work or even a local business.
- Study at a pace that you feel comfortable with. You don't have to try to keep up with the rest of the class.
- The ability to study the curriculum from any device, including your tablet, mobile and PC. This allows you to work from home or when on the go.
- This is an easy to manage course thanks to the individual modules. This makes it a more enjoyable work experience.
- Convenient online support is available throughout the study experience, which ensures you stay on track.
- You will learn from a comprehensive syllabus, guaranteed to give you the skills and information necessary to make a splash in your chosen career.
- You will improve the prospects you have when seeking out new employment.
- The course is certified and recognised, giving you added security.
- The course is affordable, which makes it a smart investment into your future.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
- What constitutes a customer-led approach in customer care
- Why a customer-led approach is important
- How to put the customer first
- How to make the customer feel special
- Why first impressions are important
- The factors that determine first impressions in a face-to-face meeting
- The importance of courtesy
- Why first impressions are about more than just words
- Why rapport is important to customer relationships
- Some simple techniques for building rapport
- How to use Active Listening
- The importance of body language
- How to uncover the real issue in a customer complaint
- How to empathise with a customer
- Methods of reversing a situation
- The polite way of saying “no”
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Customer Care Certification
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 8 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
There are some fantastic courses on offer and they are set out in a simple, easy step by step way to help with home learning. I like how they are set out in small modules with a quiz at the end. It made it easier for me to take on board what I was being taught.
When I needed to contact someone about the course, they responded quickly to my emails and helped me solve my issues. I like that there is no time scale on completing the course so that I can pick up where I left off after a break from learning.
I would recommend learning with New Skills Academy to anyone wanting to improve their skills.
Katherine Andrew
If your looking for a refresher or new career then this is a Fantastic site for courses. This is the second course I’ve done on this site and there very in depth and I’ve learnt so much. Very pleased. Would highly recommend.
Will be looking to do more courses in the future. Not only have I achieved two diplomas but I’ve got new services to offer in my salon for all my clients. Great time of year to have completed with christmas around the corner, my salons never been so busy and even taken bookings for 2017 already.
Would recommend to all!
Tammy Jarrett
Clear and informative content, excellently delivered for students of all levels to easily undertake.
This course gave me a great level of understanding to confidently take on even further payroll related education. It filled in the gaps where my knowledge was not so strong, which I have now confidently applied to my day to day job.
A boost on my CV which I feel will make me more attractive to future employers. Overall excellent and highly recommended!
Alex Hooton
I can honestly say that I have truly enjoyed learning about Microsoft Excel.
The step by step modules (36 of them!), breaking down each part of Excel was easy to understand and absorb. The explanations of each stage was handy for notes as well. The videos were helpful for directions and practise. The worksheets were helpful to put learning into action.
The test at the end was very good in covering many aspects of Excel, however I would have liked to know what I did not get correct. This would have been helpful.
However, I would gladly use a New Skills Academy course again.
Emma Mills
Amazing course, very easy to do within your own space of time. Very helpful, would highly recommend to anyone and everyone. This has helped me a lot to gain more knowledge and more experience in this field to help me later on in life. The course is user friendly and very straight forward. Provides you with up to date information and real life situations if anything was to happen and makes you feel like you are already working in the field and have the experience you need. The course also has an online tutor to help you at all times!
Rijul Mehan
Excellent course.
I enjoyed doing this course and I highly recommend it to everybody. Thank you very much. Very helpful online teachers there 24/7 would do another course in a blink of an eye, easy set up and very helpful, now on my way to my career. Happy me.
Diana Dixon
Why you should study with us
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Lovely course for people who want to know the basics and of sign language. It's has helped me to get more of an understanding and will greatly benefit me in my workplace. So easy to pick up and the videos were easy to understand. Would definitely recommend to anyone.
Chloe Hambly
I found this course incredibly useful, as it provided me with practical knowledge which I can implement in my role as a Support Worker. The videos were clear and concise, and the downloadable worksheets reinforced what I had learned as I was able to put pen to paper. Overall, a fantastic course for a great price! I am looking forward to taking on my next one.
Teleisha Harley
It was an eye opening course that was flexible and easy to access. I was able to complete it from the comfort of my own home whilst also having the tasks to complete which enabled me to check my knowledge. I know feel much more confident in my field of work and really enjoyed doing it.
Ellie Clarke
Fantastic course! Well-presented and challenging with frequent assessments. I feel a serious sense of accomplishment having not studied for over 30 years! Videos that accompany each module are carefully thought out and informative. Am so impressed with this course, have now signed up for 3 other courses and recommending New Skills Academy to everyone!
Marva Hudson
This is a great course for any level of knowledge. Very easy to navigate, great practical tasks and explanations are very clear. You can revise any module with no problem. The test wasn’t too hard if you completed every module. It may be handy to make some notes before you start. Overall I'm very happy with my choice. Thank you New skills for my New skills :)
Julia Bobkova
This course is a great way to brush up on my rusty excel skills, I recommend this course to anyone looking for something to do during lockdown, it's easy to use and talks you through each stage step by step. It has given me the confidence I need to further my career.
Georgia Darke
I took up this course initially to help me with my own dog, but found that as I worked through the material I actually started thinking that this could be something that I could use to make a second income. From start to finish I found the course engaging and interesting. I am now doing another dog related course and am experiencing the same level of enjoyment. I would recommend New Skills Academy without hesitation.
Keith Smith
Excellent course, well explained and easy to understand. The course can be done at my own pace and is available on various devices. The layout of the course was excellent and the notes options is very good. The content is perfect and well structured, making it easy to understand and follow. I will definitely be taking more courses in the future.
Luis Costa
