Customer Care Certification
Why you should study with us
Customer Care Certification
The Customer Care Certification will give you all of the information you require to effectively deal with customers in any situation. This is a comprehensive training course that covers all you will require to care for customers, clients and others you encounter when on the job.
Customer care is essential in many industries, and even if you do not work directly with a client or customer, the information held in this course can assist you in your day to day life as well.
You will learn how to use customers to the benefit of your company, and how to make the most of the interactions you have with customers and clients.
Introduction to the Customer Care Certification
This online training course gives all students the opportunity to study online at their own pace and in their own schedule. Many students who take this course work full time positions, whilst studying to earn their qualification.
This method allows one to have flexibility and you the knowledge and skills required to excel in the workplace.
You can access the Customer Care Certification course on any device that has internet access, and you can also access support throughout the training. Because this course is broken down into modules, you will also find it to be manageable, even if you have a busy schedule.
When you complete this course, you have the opportunity to take a multiple choice test. Upon passing, you will receive your industry-recognised qualification, which is both downloadable and printable.
We can also send a hard copy through the post for an additional fee.
What You Will Learn
The customer care course has been created to give you an overview of how to deal with customers with detailed tips, enabling you to begin your journey towards a new career, or to improve your prospects in your current one. This course includes the following:
- An overview of what customer care entails and why it is important
- How to measure the customer experience
- Using a customer-led approach in your work
- How to balance friendly service with effective service
- Making a good first impression and being courteous
- Using active listening skills
- Ending customer interactions positively
- Handling complaints from customers
Benefits of the Customer Care Certification
When you work through your Customer Care course and ultimately earn your qualification, you will experience the following benefits:
- Study from anywhere and at any time including at home, work or even a local business.
- Study at a pace that you feel comfortable with. You don't have to try to keep up with the rest of the class.
- The ability to study the curriculum from any device, including your tablet, mobile and PC. This allows you to work from home or when on the go.
- This is an easy to manage course thanks to the individual modules. This makes it a more enjoyable work experience.
- Convenient online support is available throughout the study experience, which ensures you stay on track.
- You will learn from a comprehensive syllabus, guaranteed to give you the skills and information necessary to make a splash in your chosen career.
- You will improve the prospects you have when seeking out new employment.
- The course is certified and recognised, giving you added security.
- The course is affordable, which makes it a smart investment into your future.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
- What constitutes a customer-led approach in customer care
- Why a customer-led approach is important
- How to put the customer first
- How to make the customer feel special
- Why first impressions are important
- The factors that determine first impressions in a face-to-face meeting
- The importance of courtesy
- Why first impressions are about more than just words
- Why rapport is important to customer relationships
- Some simple techniques for building rapport
- How to use Active Listening
- The importance of body language
- How to uncover the real issue in a customer complaint
- How to empathise with a customer
- Methods of reversing a situation
- The polite way of saying “no”
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Customer Care Certification
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 8 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
Great insight into Fraud. Having only dealt with certain areas of fraud such as insurance fraud I am finding this course to be a great help to increase my knowledge and understanding of other types of fraud and areas/industries affected.
Hopefully this will help me to look at pursuing jobs that I would not have the confidence to apply for due to lack of knowledge or understanding.
Mohammad Akhtar
Absolutely amazing course.. I had so much fun learning with New Skills Academy. This course was so informative, set out really well and I learned so much. It was great that with two young children under 3, I still managed to learn and pass my course that I’m so happy about.
Also fantastic that for a small fee I am having my certificate sent out to me which is a great option for me. All that’s left for me to do now is practice practice and practice. New Skills Academy have given me the confidence to start my venture as a Face Painter. Thank you so much. Amy xx
Amy Hewson
Was really nice to be able to sit through an online course and fly through it.
This is because my learning styles are predominantly read/write and/or kinaesthetic so being in a classroom listening to teachers is often mind numbing and other students tend to hold me back. This course was great for allowing me to work through at my own pace.
It was also great value for money and although I didn't need to request for student support, all confirmation emails came through quickly and efficiently so I am overall pleased with the service.
Good job New Skills Academy, looking forward to learning with you more in the future.
Christian Roach
Really good course that covered lots of different areas within events planning. I liked that, if there were any questions you got wrong on the tests, you could find out which ones and try again. Lots of case studies to look through too.
Hannah Lemmon
Very excellent learning and very good work. I am really enjoying it and growth in my mind set. If you have a methodical approach to your work, and you’re interested in Law, then becoming a Legal Secretary could be the perfect career move for you.
The main role of a Legal Secretary is to provide administrative support and services for Lawyers, Solicitors and Legal Executives. It is their job to ensure that an office runs smoothly and efficiently, enabling their employers to focus on serving their clients.
It is not a necessary requirement to have a degree to become a Legal Secretary. However, it is recommended to have some qualifications specific to the industry.
Muhammad Irshad
I’m a property investor and I have an interest in property generally. I wanted to do this course to broaden my knowledge of property but also make sure I understand my rights as a buyer of property. This is a nice introduction to the profession of Estate Agency but also negotiation and building networks. It includes material on both residential and commercial property, and also property maintenance. It touches upon the Estate Agents Act 1979 which is very important. My next step will be to review the act. It is a very broad course and is a good place to start.
Chris Pinnock
Customer Care Certification
The Customer Care Certification will give you all of the information you require to effectively deal with customers in any situation. This is a comprehensive training course that covers all you will require to care for customers, clients and others you encounter when on the job.
Customer care is essential in many industries, and even if you do not work directly with a client or customer, the information held in this course can assist you in your day to day life as well.
You will learn how to use customers to the benefit of your company, and how to make the most of the interactions you have with customers and clients.
Introduction to the Customer Care Certification
This online training course gives all students the opportunity to study online at their own pace and in their own schedule. Many students who take this course work full time positions, whilst studying to earn their qualification.
This method allows one to have flexibility and you the knowledge and skills required to excel in the workplace.
You can access the Customer Care Certification course on any device that has internet access, and you can also access support throughout the training. Because this course is broken down into modules, you will also find it to be manageable, even if you have a busy schedule.
When you complete this course, you have the opportunity to take a multiple choice test. Upon passing, you will receive your industry-recognised qualification, which is both downloadable and printable.
We can also send a hard copy through the post for an additional fee.
What You Will Learn
The customer care course has been created to give you an overview of how to deal with customers with detailed tips, enabling you to begin your journey towards a new career, or to improve your prospects in your current one. This course includes the following:
- An overview of what customer care entails and why it is important
- How to measure the customer experience
- Using a customer-led approach in your work
- How to balance friendly service with effective service
- Making a good first impression and being courteous
- Using active listening skills
- Ending customer interactions positively
- Handling complaints from customers
Benefits of the Customer Care Certification
When you work through your Customer Care course and ultimately earn your qualification, you will experience the following benefits:
- Study from anywhere and at any time including at home, work or even a local business.
- Study at a pace that you feel comfortable with. You don't have to try to keep up with the rest of the class.
- The ability to study the curriculum from any device, including your tablet, mobile and PC. This allows you to work from home or when on the go.
- This is an easy to manage course thanks to the individual modules. This makes it a more enjoyable work experience.
- Convenient online support is available throughout the study experience, which ensures you stay on track.
- You will learn from a comprehensive syllabus, guaranteed to give you the skills and information necessary to make a splash in your chosen career.
- You will improve the prospects you have when seeking out new employment.
- The course is certified and recognised, giving you added security.
- The course is affordable, which makes it a smart investment into your future.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
- What constitutes a customer-led approach in customer care
- Why a customer-led approach is important
- How to put the customer first
- How to make the customer feel special
- Why first impressions are important
- The factors that determine first impressions in a face-to-face meeting
- The importance of courtesy
- Why first impressions are about more than just words
- Why rapport is important to customer relationships
- Some simple techniques for building rapport
- How to use Active Listening
- The importance of body language
- How to uncover the real issue in a customer complaint
- How to empathise with a customer
- Methods of reversing a situation
- The polite way of saying “no”
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Customer Care Certification
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 8 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
Great insight into Fraud. Having only dealt with certain areas of fraud such as insurance fraud I am finding this course to be a great help to increase my knowledge and understanding of other types of fraud and areas/industries affected.
Hopefully this will help me to look at pursuing jobs that I would not have the confidence to apply for due to lack of knowledge or understanding.
Mohammad Akhtar
Absolutely amazing course.. I had so much fun learning with New Skills Academy. This course was so informative, set out really well and I learned so much. It was great that with two young children under 3, I still managed to learn and pass my course that I’m so happy about.
Also fantastic that for a small fee I am having my certificate sent out to me which is a great option for me. All that’s left for me to do now is practice practice and practice. New Skills Academy have given me the confidence to start my venture as a Face Painter. Thank you so much. Amy xx
Amy Hewson
Was really nice to be able to sit through an online course and fly through it.
This is because my learning styles are predominantly read/write and/or kinaesthetic so being in a classroom listening to teachers is often mind numbing and other students tend to hold me back. This course was great for allowing me to work through at my own pace.
It was also great value for money and although I didn't need to request for student support, all confirmation emails came through quickly and efficiently so I am overall pleased with the service.
Good job New Skills Academy, looking forward to learning with you more in the future.
Christian Roach
Really good course that covered lots of different areas within events planning. I liked that, if there were any questions you got wrong on the tests, you could find out which ones and try again. Lots of case studies to look through too.
Hannah Lemmon
Very excellent learning and very good work. I am really enjoying it and growth in my mind set. If you have a methodical approach to your work, and you’re interested in Law, then becoming a Legal Secretary could be the perfect career move for you.
The main role of a Legal Secretary is to provide administrative support and services for Lawyers, Solicitors and Legal Executives. It is their job to ensure that an office runs smoothly and efficiently, enabling their employers to focus on serving their clients.
It is not a necessary requirement to have a degree to become a Legal Secretary. However, it is recommended to have some qualifications specific to the industry.
Muhammad Irshad
I’m a property investor and I have an interest in property generally. I wanted to do this course to broaden my knowledge of property but also make sure I understand my rights as a buyer of property. This is a nice introduction to the profession of Estate Agency but also negotiation and building networks. It includes material on both residential and commercial property, and also property maintenance. It touches upon the Estate Agents Act 1979 which is very important. My next step will be to review the act. It is a very broad course and is a good place to start.
Chris Pinnock
Why you should study with us
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Lovely course for people who want to know the basics and of sign language. It's has helped me to get more of an understanding and will greatly benefit me in my workplace. So easy to pick up and the videos were easy to understand. Would definitely recommend to anyone.
Chloe Hambly
This is a great course for any level of knowledge. Very easy to navigate, great practical tasks and explanations are very clear. You can revise any module with no problem. The test wasn’t too hard if you completed every module. It may be handy to make some notes before you start. Overall I'm very happy with my choice. Thank you New skills for my New skills :)
Julia Bobkova
Fantastic course! Well-presented and challenging with frequent assessments. I feel a serious sense of accomplishment having not studied for over 30 years! Videos that accompany each module are carefully thought out and informative. Am so impressed with this course, have now signed up for 3 other courses and recommending New Skills Academy to everyone!
Marva Hudson
Excellent course, well explained and easy to understand. The course can be done at my own pace and is available on various devices. The layout of the course was excellent and the notes options is very good. The content is perfect and well structured, making it easy to understand and follow. I will definitely be taking more courses in the future.
Luis Costa
Yet another well laid out course. This is my 3rd course so far with New Skills Academy.
More than likely will be back for another one soon. This course was enjoyable to do, and I learnt a lot and passed first try. My certificate will be up on the wall soon.
Rob Coops
The course was clearly set out with helpful end of week tests which built my knowledge. Being dyslexic I found the course was set out in an easy to understand way. I was able to pass the test on my first attempt. The downloaded pdf are a useful resource that you can keep forever. Looking forward to the next course
Ross Dunsten
Omg im so excited, over joyed and all the good stuff that comes to mind! Wonderful experience doing lessons with New Skills Academy. I look foward to doing more courses with them. I hope this will encourage others to come on board and refresh your minds or to learn something new, it's a win win situation. I want to thank New Skills Academy so much for making this as simple as possible for me.
Shari Anderson
I found this course incredibly useful, as it provided me with practical knowledge which I can implement in my role as a Support Worker. The videos were clear and concise, and the downloadable worksheets reinforced what I had learned as I was able to put pen to paper. Overall, a fantastic course for a great price! I am looking forward to taking on my next one.
Teleisha Harley
