Face to Face Customer Service Certification
Why you should study with us
Face to Face Customer Service Certification
Telephone and internet-based customer service is now the norm, but face to face customer service is still a key skill in many sectors. Whether you are dealing with a customer complaint or meeting with a long-term client to discuss their needs, good communication and a willingness to understand their perspective is essential.
In this course, you will learn how your attitude, verbal communication and body language all determine the outcome of an interaction with a customer. This knowledge will equip you with the ability to provide outstanding service every time.
You Will Learn:
- Why you must strive to create a positive first impression and how to listen to a customer so that they feel heard.
- Why you must be sensitive to a customer's needs and how you can deepen your understanding of their situation.
- How to use your body language to convey authority and assertiveness.
- How your smile, voice, gestures and handshake can all be used to good effect when meeting someone for the first time.
Benefits of Taking This Course:
- If you work in customer service, this course will teach you how to create a great first impression that will make dealing with clients much easier.
- If you work in sales or marketing, this course will provide you with an overview of how simple adjustments to your demeanour can convince a customer that your products or services are right for them.
- If your job is not sales-based but still requires you to spend a lot of time communicating with others, the transferable skills you will learn on this course will improve your general interpersonal effectiveness.
- This course will equip you to handle challenging conversations in a diplomatic manner, which is useful in your professional and personal life.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Face to Face Customer Service Certification
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 2 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 2 modules there is a multiple choice test. The questions will be on a range of topics found within the 2 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 0.25 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
Sophie Mellor
The International Massage course is exceptional in value. The course is comprehensively laid out, each component labelled with an initial written notes, followed by details excellent videos which actually show exactly how to massage.
The course covers all types of massage such as Lomi lomi massage to hot stone massage.
I have benefited enormously from registering on this course. I would have absolutely no hesitation in recommending this course to anyone as I am aware of how much they would benefit.
I gave my friend a massage just for fun & she was amazed & told me she thinks I am the best masseuse ever. She should know as she has regular massages from professional. So what are you waiting for? Go ahead sign up for the course.
By the way no one is paying me to say this, I am saying what I believe to be true.
Abba Howson
New Skills Academy is a lovely system to work with. Easy to sign up and make an account. Modules are clearly defined and are packed of information. Really great, has lots of information on lots of topics.
Great foundation for anyone looking into this area of employment or self employed as has great ideas and advice to build on. Have attended face to face courses which have much less information than this.
Lovely bite size quizzes on some modules which help to understand and enforce the contact of the bigger modules. End exam has a nice mixture of topics covered in the course. And has an option to re-sit if needed.
Jennifer Anderson
This course is really good. Easy to read and I found it really enjoyable and interesting as it was full of facts and information relating to the course.
It is nicely broken up into sections with short tests at the end and it doesn’t feel too overwhelming, feels very manageable.
I especially like that there is no time limit on completing this course, being a full time mum of two small children my life is pretty hectic so it’s great that whenever I get half an hour free I can sit and do as much or as little as I want.
Lauren Jones
I've just completed the Level 3 Admin & PA Diploma!
I found the course informative and user friendly to navigate. I had the chance to refresh the skills I already possessed and it introduced me to new ideas and information. It was a good opportunity for me to update my skill set.
A very useful course with the topics very well presented and easy to read and follow. I was able to easily slot the course into my schedule and enjoyed setting time aside to work my way through. I would definitely recommend this course to those wishing to learn something new and for those wishing to sharpen up on previous knowledge.
Jenny McConnell
Well structured and easy to follow coursework. My queries were answered promptly and were clearly not stock Q&A responses so I felt I had been given real support.
The test at the end was unexpected as the end of module tests were self marking. As it was a timed test that covered every aspect of the course but in a random way which meant one had to pay attention and read the questions carefully!
I feel I have achieved something and will certainly follow up with another course. New Skills Academy is highly recommended as an online study organisation, as well.
Moi Watson
Face to Face Customer Service Certification
Telephone and internet-based customer service is now the norm, but face to face customer service is still a key skill in many sectors. Whether you are dealing with a customer complaint or meeting with a long-term client to discuss their needs, good communication and a willingness to understand their perspective is essential.
In this course, you will learn how your attitude, verbal communication and body language all determine the outcome of an interaction with a customer. This knowledge will equip you with the ability to provide outstanding service every time.
You Will Learn:
- Why you must strive to create a positive first impression and how to listen to a customer so that they feel heard.
- Why you must be sensitive to a customer's needs and how you can deepen your understanding of their situation.
- How to use your body language to convey authority and assertiveness.
- How your smile, voice, gestures and handshake can all be used to good effect when meeting someone for the first time.
Benefits of Taking This Course:
- If you work in customer service, this course will teach you how to create a great first impression that will make dealing with clients much easier.
- If you work in sales or marketing, this course will provide you with an overview of how simple adjustments to your demeanour can convince a customer that your products or services are right for them.
- If your job is not sales-based but still requires you to spend a lot of time communicating with others, the transferable skills you will learn on this course will improve your general interpersonal effectiveness.
- This course will equip you to handle challenging conversations in a diplomatic manner, which is useful in your professional and personal life.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Face to Face Customer Service Certification
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 2 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 2 modules there is a multiple choice test. The questions will be on a range of topics found within the 2 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 0.25 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
Sophie Mellor
The International Massage course is exceptional in value. The course is comprehensively laid out, each component labelled with an initial written notes, followed by details excellent videos which actually show exactly how to massage.
The course covers all types of massage such as Lomi lomi massage to hot stone massage.
I have benefited enormously from registering on this course. I would have absolutely no hesitation in recommending this course to anyone as I am aware of how much they would benefit.
I gave my friend a massage just for fun & she was amazed & told me she thinks I am the best masseuse ever. She should know as she has regular massages from professional. So what are you waiting for? Go ahead sign up for the course.
By the way no one is paying me to say this, I am saying what I believe to be true.
Abba Howson
New Skills Academy is a lovely system to work with. Easy to sign up and make an account. Modules are clearly defined and are packed of information. Really great, has lots of information on lots of topics.
Great foundation for anyone looking into this area of employment or self employed as has great ideas and advice to build on. Have attended face to face courses which have much less information than this.
Lovely bite size quizzes on some modules which help to understand and enforce the contact of the bigger modules. End exam has a nice mixture of topics covered in the course. And has an option to re-sit if needed.
Jennifer Anderson
This course is really good. Easy to read and I found it really enjoyable and interesting as it was full of facts and information relating to the course.
It is nicely broken up into sections with short tests at the end and it doesn’t feel too overwhelming, feels very manageable.
I especially like that there is no time limit on completing this course, being a full time mum of two small children my life is pretty hectic so it’s great that whenever I get half an hour free I can sit and do as much or as little as I want.
Lauren Jones
I've just completed the Level 3 Admin & PA Diploma!
I found the course informative and user friendly to navigate. I had the chance to refresh the skills I already possessed and it introduced me to new ideas and information. It was a good opportunity for me to update my skill set.
A very useful course with the topics very well presented and easy to read and follow. I was able to easily slot the course into my schedule and enjoyed setting time aside to work my way through. I would definitely recommend this course to those wishing to learn something new and for those wishing to sharpen up on previous knowledge.
Jenny McConnell
Well structured and easy to follow coursework. My queries were answered promptly and were clearly not stock Q&A responses so I felt I had been given real support.
The test at the end was unexpected as the end of module tests were self marking. As it was a timed test that covered every aspect of the course but in a random way which meant one had to pay attention and read the questions carefully!
I feel I have achieved something and will certainly follow up with another course. New Skills Academy is highly recommended as an online study organisation, as well.
Moi Watson
Why you should study with us
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RRP
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Excellent course, well explained and easy to understand. The course can be done at my own pace and is available on various devices. The layout of the course was excellent and the notes options is very good. The content is perfect and well structured, making it easy to understand and follow. I will definitely be taking more courses in the future.
Luis Costa
I found this course incredibly useful, as it provided me with practical knowledge which I can implement in my role as a Support Worker. The videos were clear and concise, and the downloadable worksheets reinforced what I had learned as I was able to put pen to paper. Overall, a fantastic course for a great price! I am looking forward to taking on my next one.
Teleisha Harley
I am a doctor. This course is well organized, covering all areas of CBT. The videos and practical tips are very helpful. All the modules are arranged with good explanations and examples. Also each module consists of quick test and assignment which enables you to gain knowledge. Finally I would like to thank the New Skills Academy team.
Dr. M. Arshad
This course is a great way to brush up on my rusty excel skills, I recommend this course to anyone looking for something to do during lockdown, it's easy to use and talks you through each stage step by step. It has given me the confidence I need to further my career.
Georgia Darke
It was an eye opening course that was flexible and easy to access. I was able to complete it from the comfort of my own home whilst also having the tasks to complete which enabled me to check my knowledge. I know feel much more confident in my field of work and really enjoyed doing it.
Ellie Clarke
The course was clearly set out with helpful end of week tests which built my knowledge. Being dyslexic I found the course was set out in an easy to understand way. I was able to pass the test on my first attempt. The downloaded pdf are a useful resource that you can keep forever. Looking forward to the next course
Ross Dunsten
Fantastic course! Well-presented and challenging with frequent assessments. I feel a serious sense of accomplishment having not studied for over 30 years! Videos that accompany each module are carefully thought out and informative. Am so impressed with this course, have now signed up for 3 other courses and recommending New Skills Academy to everyone!
Marva Hudson
Yet another well laid out course. This is my 3rd course so far with New Skills Academy.
More than likely will be back for another one soon. This course was enjoyable to do, and I learnt a lot and passed first try. My certificate will be up on the wall soon.
Rob Coops
