Hotel Reception Certification
Why you should study with us
Hotel Reception
Do you have a passion for customer service? Do you want to find yourself in an exciting career where you meet new people from around the world?
Being a hotel receptionist involves so much more than simply answering the phone. Our information packed course is brimming with all the information you need to start a successful career as a hotel receptionist.
Introduction to Hotel Reception Certification
This course comprises sixteen modules, each focusing on different elements of hotel reception, giving you the knowledge and skills you need to be successful in your position and provide guests with the best service.
The course will take you around ten hours to complete. It is up to you how long you take, you can study full or part time, based on your availability and current job status.
You will receive lifetime access to the training modules. This gives you the ability to go back and check up on things you are unsure of at any time.
Furthermore, you will find that the course is compatible with all devices, enabling you to study at your own pace and in your own time using your computer, laptop, tablet or smartphone.
What You Will Learn
In this course you will learn the following:
- A basic overview which covers everything from career opportunities to how to be a successful hotel receptionist.
- Learn the standard procedures relating to hotel receptions. Learn how to check guests in and out and how to take reservations and so much more.
- Identify with the importance of customer service. Learn about empathy, communication and how to make a good first impression.
- Get to grips with communication skills. Learn about verbal, non-verbal and written communication skills within this busy and fast paced environment.
- Learn the basics of handling the telephone in a professional manner. This module covers telephone etiquette and what you should and should not do.
- Understand how to handle difficult guests. From time to time you will be faced with unhappy guests. Learn the different types of guests, tips on how to deal with them and so much more.
- Get an understanding of the basic daily administrative tasks. Know what qualities you will need along with organisational skills and the ability to multi-task.
- Identify what computer skills you are going to need to know. Understand the need for a good quality property management system and how to use OPERA and so much more.
- Learn about the importance of branding within the hospitality industry. Understand the importance of a star rating and what the rating means.
- Determine the importance of being a team player and working with other departments within the hotel.
- Get a good understanding of health and safety within the hotel environment. Learn the different safety and security topics that relate to the hotel environment along with what you need to know to ensure safety in the reception area at all times.
- Learn how to sell the hotel services to your guests and the benefits of upselling, along with how to use certain sales techniques.
- Identify how to dress in a professional manner to make a good first impression on guests as well as learn how to deal with stress in this front line position.
- Know any legal issues relating to your position as well as the future for the hotel receptionist.
Benefits
There are numerous benefits to completing this Hotel Reception Diploma to give you that added advantage over other applicants when applying for a position.
- Study at your own pace and where you are most comfortable.
- Study using any device linked to the internet for added convenience.
- Receive an industry recognised certification on successful completion of the course.
- Enjoy online support to ensure you get the most of your study experience.
- Get lifetime access to the modules, so you can refer back as and when needed.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
- To learn about different training options for hotel reception jobs
- To understand the career opportunities available in hotel reception
- To know what you need to be a success in hotel reception
- To find out what you can expect throughout this course
- To learn about the most common tasks for hotel receptionists
- To learn how to check guests in and out
- To understand how to take reservations
- To learn about the guest services a hotel receptionist is responsible for
- To learn about the fundamentals of customer service
- To learn about the importance of empathy for travellers
- To understand more about communicating with customers at the desk
- To learn how important a first impression is for a customer
- To learn about the fundamentals of communication
- To understand how verbal skills play a role in hotel reception
- To understand how non-verbal communication skills play a role in hotel reception
- To understand the importance of written communication skills in the workplace
- To understand the fundamentals of telephone etiquette
- To understand why telephone etiquette is important in a hotel
- To learn about the dos of telephone etiquette
- To learn about the don'ts of telephone etiquette
- To learn about difficult hotel guests
- To explore some common types of difficult hotel guests
- To learn some tips that will help in dealing with difficult guests
- To understand how to put these tips into practice
- To learn about the administrative skills, interests, and qualities needed as a hotel receptionist
- To learn about the main duties, clerical, and technical skills required for hotel reception work
- To understand the importance of good communication and organisational abilities
- To know how to prioritise, multitask, and problem solve easily
- To understand the importance of key skills and computer programs for receptionists
- To explain the need for a property management system in hotel reception work
- To be introduced to the OPERA Property Management System program (PMS)
- To become comfortable with the basic functions of the OPERA PMS
- To understand the concept of branding and how it applies to the hospitality industry
- To explain the value of establishing a standard and what is expected from a branded hotel
- To determine the importance and impact of standards in the industry
- To understand what a star rating is and how it is applied to any hotel
- To learn about the importance of teamwork
- To learn about the key characteristics of a team player
- To learn how to work with the kitchen
- To learn how to work with maintenance and housekeeping
- To understand hotel safety and security
- To explore different safety topics that apply to the workplace
- To explore different security topics that apply to the workplace
- To understand the hotel receptionist's role in maintaining a safe and secure environment
- To learn about selling and marketing hotel services as a receptionist
- To differentiate between upselling and cross-selling approaches
- To understand the benefits of reception upselling and cross-selling products and services
- To know some basic hotel sales techniques and when to apply them
- To learn what it means to dress for professionalism
- To understand how to dress for an interview
- To learn about choosing appropriate clothing for work
- To learn about grooming for hospitality
- To explore the definition of stress
- To understand how stress applies to the role of the hotel receptionist
- To discover ways to keep stress under control
- To understand why it is important to control stress in the workplace
- To explain the importance of adhering to codes, laws, and regulations in hospitality
- To understand the rules of disclosure pertaining to business and domain names
- To explain fire safety regulations and how to adhere
- To know the importance of the Credit Card Order within the Data Protection Act
- To understand the role of the hotel receptionist
- To explore the history of the hotel receptionist
- To explore the basic requirements of becoming a hotel receptionist
- To explore continuing education and training for hotel receptionists
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Hotel Reception Certification
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 16 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 16 modules there is a multiple choice test. The questions will be on a range of topics found within the 16 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 10 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
This is a fantastic course, it is incredible value for money and it will give you all the information you need to be able to pursue the career of Teaching Assistant.
Being able to do it all in your own time makes it a lot less stressful if you're trying to fit it around work and life in general and the addition of worksheets throughout helps you see which areas need improvement before you take the final test.
Michelle Franklin
I can honestly say that I have truly enjoyed learning about Microsoft Excel.
The step by step modules (36 of them!), breaking down each part of Excel was easy to understand and absorb. The explanations of each stage was handy for notes as well. The videos were helpful for directions and practise. The worksheets were helpful to put learning into action.
The test at the end was very good in covering many aspects of Excel, however I would have liked to know what I did not get correct. This would have been helpful.
However, I would gladly use a New Skills Academy course again.
Emma Mills
So far I am really enjoying the course. the details were sent through to me within 4 hours, even though there was up to a 48 hour wait.
This course is very well structured and has many helpful features, such as the recap option for each module, and the summary section at the end of each module.
I will definitely be recommending this course.
Melissa Newlin
This course was a good introduction to payroll and the content was easy to read and well set out. I would recommend this course to anyone that would like to start out in payroll.
Mark McAuliffe
Just writing to congratulate your team for putting this course together. I have been Training with SEN for a year as a trainee and fallen in love with this profession and the development of children in early years. I have had some professional in house training but i really enjoyed this course thank so much i needed a way to prove the some of my gained knowledge for my self as a single mum working so hard i am in tears this morning with joy thank so much i have lot of work to with our children with revisited knowledge and insight knowledge what bank of information to come back to when i need refreshing
Thank you This course was amazing I couldn't stop reading Like a hungry child
Tracey Boyce
Great support from tutors and IT staff! Emails are always answered quickly, even on late nights and early mornings. Good clear lay out across the website, very easy to navigate and keep track of modules completed.
Would highly recommend to anyone looking to gain more knowledge in their own time and develop in the area. I completed this course on my commute to and from work. I also received a student card with this course that was great to benefit discounts from.
I am already thinking about what other courses I can start with New Skills Academy as soon as possible!
Sarah Howden
Hotel Reception
Do you have a passion for customer service? Do you want to find yourself in an exciting career where you meet new people from around the world?
Being a hotel receptionist involves so much more than simply answering the phone. Our information packed course is brimming with all the information you need to start a successful career as a hotel receptionist.
Introduction to Hotel Reception Certification
This course comprises sixteen modules, each focusing on different elements of hotel reception, giving you the knowledge and skills you need to be successful in your position and provide guests with the best service.
The course will take you around ten hours to complete. It is up to you how long you take, you can study full or part time, based on your availability and current job status.
You will receive lifetime access to the training modules. This gives you the ability to go back and check up on things you are unsure of at any time.
Furthermore, you will find that the course is compatible with all devices, enabling you to study at your own pace and in your own time using your computer, laptop, tablet or smartphone.
What You Will Learn
In this course you will learn the following:
- A basic overview which covers everything from career opportunities to how to be a successful hotel receptionist.
- Learn the standard procedures relating to hotel receptions. Learn how to check guests in and out and how to take reservations and so much more.
- Identify with the importance of customer service. Learn about empathy, communication and how to make a good first impression.
- Get to grips with communication skills. Learn about verbal, non-verbal and written communication skills within this busy and fast paced environment.
- Learn the basics of handling the telephone in a professional manner. This module covers telephone etiquette and what you should and should not do.
- Understand how to handle difficult guests. From time to time you will be faced with unhappy guests. Learn the different types of guests, tips on how to deal with them and so much more.
- Get an understanding of the basic daily administrative tasks. Know what qualities you will need along with organisational skills and the ability to multi-task.
- Identify what computer skills you are going to need to know. Understand the need for a good quality property management system and how to use OPERA and so much more.
- Learn about the importance of branding within the hospitality industry. Understand the importance of a star rating and what the rating means.
- Determine the importance of being a team player and working with other departments within the hotel.
- Get a good understanding of health and safety within the hotel environment. Learn the different safety and security topics that relate to the hotel environment along with what you need to know to ensure safety in the reception area at all times.
- Learn how to sell the hotel services to your guests and the benefits of upselling, along with how to use certain sales techniques.
- Identify how to dress in a professional manner to make a good first impression on guests as well as learn how to deal with stress in this front line position.
- Know any legal issues relating to your position as well as the future for the hotel receptionist.
Benefits
There are numerous benefits to completing this Hotel Reception Diploma to give you that added advantage over other applicants when applying for a position.
- Study at your own pace and where you are most comfortable.
- Study using any device linked to the internet for added convenience.
- Receive an industry recognised certification on successful completion of the course.
- Enjoy online support to ensure you get the most of your study experience.
- Get lifetime access to the modules, so you can refer back as and when needed.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
- To learn about different training options for hotel reception jobs
- To understand the career opportunities available in hotel reception
- To know what you need to be a success in hotel reception
- To find out what you can expect throughout this course
- To learn about the most common tasks for hotel receptionists
- To learn how to check guests in and out
- To understand how to take reservations
- To learn about the guest services a hotel receptionist is responsible for
- To learn about the fundamentals of customer service
- To learn about the importance of empathy for travellers
- To understand more about communicating with customers at the desk
- To learn how important a first impression is for a customer
- To learn about the fundamentals of communication
- To understand how verbal skills play a role in hotel reception
- To understand how non-verbal communication skills play a role in hotel reception
- To understand the importance of written communication skills in the workplace
- To understand the fundamentals of telephone etiquette
- To understand why telephone etiquette is important in a hotel
- To learn about the dos of telephone etiquette
- To learn about the don'ts of telephone etiquette
- To learn about difficult hotel guests
- To explore some common types of difficult hotel guests
- To learn some tips that will help in dealing with difficult guests
- To understand how to put these tips into practice
- To learn about the administrative skills, interests, and qualities needed as a hotel receptionist
- To learn about the main duties, clerical, and technical skills required for hotel reception work
- To understand the importance of good communication and organisational abilities
- To know how to prioritise, multitask, and problem solve easily
- To understand the importance of key skills and computer programs for receptionists
- To explain the need for a property management system in hotel reception work
- To be introduced to the OPERA Property Management System program (PMS)
- To become comfortable with the basic functions of the OPERA PMS
- To understand the concept of branding and how it applies to the hospitality industry
- To explain the value of establishing a standard and what is expected from a branded hotel
- To determine the importance and impact of standards in the industry
- To understand what a star rating is and how it is applied to any hotel
- To learn about the importance of teamwork
- To learn about the key characteristics of a team player
- To learn how to work with the kitchen
- To learn how to work with maintenance and housekeeping
- To understand hotel safety and security
- To explore different safety topics that apply to the workplace
- To explore different security topics that apply to the workplace
- To understand the hotel receptionist's role in maintaining a safe and secure environment
- To learn about selling and marketing hotel services as a receptionist
- To differentiate between upselling and cross-selling approaches
- To understand the benefits of reception upselling and cross-selling products and services
- To know some basic hotel sales techniques and when to apply them
- To learn what it means to dress for professionalism
- To understand how to dress for an interview
- To learn about choosing appropriate clothing for work
- To learn about grooming for hospitality
- To explore the definition of stress
- To understand how stress applies to the role of the hotel receptionist
- To discover ways to keep stress under control
- To understand why it is important to control stress in the workplace
- To explain the importance of adhering to codes, laws, and regulations in hospitality
- To understand the rules of disclosure pertaining to business and domain names
- To explain fire safety regulations and how to adhere
- To know the importance of the Credit Card Order within the Data Protection Act
- To understand the role of the hotel receptionist
- To explore the history of the hotel receptionist
- To explore the basic requirements of becoming a hotel receptionist
- To explore continuing education and training for hotel receptionists
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Hotel Reception Certification
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 16 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 16 modules there is a multiple choice test. The questions will be on a range of topics found within the 16 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 10 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
This is a fantastic course, it is incredible value for money and it will give you all the information you need to be able to pursue the career of Teaching Assistant.
Being able to do it all in your own time makes it a lot less stressful if you're trying to fit it around work and life in general and the addition of worksheets throughout helps you see which areas need improvement before you take the final test.
Michelle Franklin
I can honestly say that I have truly enjoyed learning about Microsoft Excel.
The step by step modules (36 of them!), breaking down each part of Excel was easy to understand and absorb. The explanations of each stage was handy for notes as well. The videos were helpful for directions and practise. The worksheets were helpful to put learning into action.
The test at the end was very good in covering many aspects of Excel, however I would have liked to know what I did not get correct. This would have been helpful.
However, I would gladly use a New Skills Academy course again.
Emma Mills
So far I am really enjoying the course. the details were sent through to me within 4 hours, even though there was up to a 48 hour wait.
This course is very well structured and has many helpful features, such as the recap option for each module, and the summary section at the end of each module.
I will definitely be recommending this course.
Melissa Newlin
This course was a good introduction to payroll and the content was easy to read and well set out. I would recommend this course to anyone that would like to start out in payroll.
Mark McAuliffe
Just writing to congratulate your team for putting this course together. I have been Training with SEN for a year as a trainee and fallen in love with this profession and the development of children in early years. I have had some professional in house training but i really enjoyed this course thank so much i needed a way to prove the some of my gained knowledge for my self as a single mum working so hard i am in tears this morning with joy thank so much i have lot of work to with our children with revisited knowledge and insight knowledge what bank of information to come back to when i need refreshing
Thank you This course was amazing I couldn't stop reading Like a hungry child
Tracey Boyce
Great support from tutors and IT staff! Emails are always answered quickly, even on late nights and early mornings. Good clear lay out across the website, very easy to navigate and keep track of modules completed.
Would highly recommend to anyone looking to gain more knowledge in their own time and develop in the area. I completed this course on my commute to and from work. I also received a student card with this course that was great to benefit discounts from.
I am already thinking about what other courses I can start with New Skills Academy as soon as possible!
Sarah Howden
Why you should study with us
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Omg im so excited, over joyed and all the good stuff that comes to mind! Wonderful experience doing lessons with New Skills Academy. I look foward to doing more courses with them. I hope this will encourage others to come on board and refresh your minds or to learn something new, it's a win win situation. I want to thank New Skills Academy so much for making this as simple as possible for me.
Shari Anderson
Excellent course, well explained and easy to understand. The course can be done at my own pace and is available on various devices. The layout of the course was excellent and the notes options is very good. The content is perfect and well structured, making it easy to understand and follow. I will definitely be taking more courses in the future.
Luis Costa
The course was clearly set out with helpful end of week tests which built my knowledge. Being dyslexic I found the course was set out in an easy to understand way. I was able to pass the test on my first attempt. The downloaded pdf are a useful resource that you can keep forever. Looking forward to the next course
Ross Dunsten
I found this course incredibly useful, as it provided me with practical knowledge which I can implement in my role as a Support Worker. The videos were clear and concise, and the downloadable worksheets reinforced what I had learned as I was able to put pen to paper. Overall, a fantastic course for a great price! I am looking forward to taking on my next one.
Teleisha Harley
It was an eye opening course that was flexible and easy to access. I was able to complete it from the comfort of my own home whilst also having the tasks to complete which enabled me to check my knowledge. I know feel much more confident in my field of work and really enjoyed doing it.
Ellie Clarke
Yet another well laid out course. This is my 3rd course so far with New Skills Academy.
More than likely will be back for another one soon. This course was enjoyable to do, and I learnt a lot and passed first try. My certificate will be up on the wall soon.
Rob Coops
Wow what an incredible insight for the start of anyone's journey in property. This course gives you so much information and there are tests and questions on each of the modules. The course is very easy to follow and well laid out. You can actually make notes on the pages of each module using the notes tab! I am very excited to say that I passed and I only spent one week on this course. I will print all the PDF information and keep it in a file with my certificate. I feel very confident for my future plans now I have completed this course.
Nichola Anderson
This is a great course for any level of knowledge. Very easy to navigate, great practical tasks and explanations are very clear. You can revise any module with no problem. The test wasn’t too hard if you completed every module. It may be handy to make some notes before you start. Overall I'm very happy with my choice. Thank you New skills for my New skills :)
Julia Bobkova
