Problem Solving Certification
Why you should study with us
Problem Solving Certification
Problem solving is a skill that you need in every single area of your life. From facing unexpected issues at home to confronting workplace challenges, problem solving skills are essential.
For those in the business world, not having these skills can be the difference between lucrative success and massive failure. Coming up with ways in which to identify, address and solve problems is not always easy. Thankfully, there are a few key techniques and methods that you can master, making problem solving a much less daunting task.
This course goes into detail regarding problem solving, including the important problem solving skills that you need to develop. We begin by giving you a brief introduction to problem solving, along with a discussion of the very basic steps involved. Next, we discuss the process that you can go through in order to identify why a problem is occurring, along with a step-by-step guide to implementing this strategy in your life.
We also review a four-phase problem solving technique that is commonly used in workplaces across the UK. Finally, we review the five steps you need to correct an issue once you have identified it.
You will Learn:
- The basic steps involved in solving any problem
- How to determine the root cause of any issue
- How to use one of the most popular problem solving methods currently used in most industries across the country
- How to come up with a series of solutions that may address the issue
- The importance of post-implementation testing and evaluation
Benefits of Taking this Course:
- Learning how to use the five whys of root cause analysis in order to quickly identify the true issue
- Learning the four phases of the PDCA problem solving model
- Understanding the role of collaboration in problem solving attempts
- Learning why you should not rush or judge yourself during the ideas generation process
- Learning what steps to take if the first potential solution does not address or solve the problem at hand
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Problem Solving Certification
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 1 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 1 modules there is a multiple choice test. The questions will be on a range of topics found within the 1 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 0.75 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
A great course to introduce and explain the roles and responsibilities of the PA and Administrator, or as a refresher to those wishing to return to the workplace.
The modules are jargon free and clearly laid out with exercises to complete at your own pace. There are useful notes and lists that help to make time management easier in the busy work environment.
I am impressed that the modules can be downloaded, saved or printed for future reference - many other courses do not offer this.
I have almost completed my Admin & PA Diploma and it has given me the confidence to apply for my first admin job in some years.
Meryl McMorran
It is quite an interesting course! I have learnt a lot since I have seen the precise explanation and video illustration, and I have enough time to learn so well as I did it in my own pace. I've fully understood the whole concept on each module. By the time I've finished the last module, I'm quite prepared for the exam because everything I've learnt has already been absorbed into my mind. Even once I've finished the course, I'm looking forward to learn more by reviewing the course again. Now, I can properly apply the techniques into our massage spa business.
Ma Margarita
The diploma in Waxing course is fantastic, I am really enjoying it. The information provided is in depth and covers everything you require to learn and be knowledgeable enough to work on clients. It is an easy to follow set up and being able to access the course content on either my home computer or my mobile device gives me the ease to always check back if ever unsure of something. I would 100% recommend this course to beginners, or like myself, anyone wanting to just refresh their knowledge. Expanding my knowledge has been made easy! So pleased I found New Skills Academy.
Nikita Barrett
Amazing course, very insightful and surprisingly current. I work in the healthcare industry and this course answered a lot of my questions about the pharmaceutical field and the future relationship between the NHS and the Pharmacies.
What an innovative way to learn. Congrats everyone who put this together. I’m now hungry for further studies. The cost is next to nothing and I would definitely recommend the service to anyone. Actually, I plan to inform my colleagues about my success and will forward them here to try this out and see if they’ll be impressed as I am.
This was an absolute joy. Credit to New Skills Academy for offering this.
Steven Kasozi
I really enjoyed this course. Was a lot of reading and had to stop and try to take it in.
There were 21 modules, and most of them took 45 minutes to complete, so you need to be in a position, where you actually have the time to do all the tasks that are required. The tasks are mainly to do things by yourself to practise what you have just read, but doing it will help you out so much.
Will be looking for another course, as I enjoyed this so much, definitely worth the price as the certificate is worth more on your cv.
Danielle Booth
This course is very comprehensive. It is packed full of very helpful information to aid the Teaching assistant to use his or her skills and knowledge to the full.
If this course is being taken by those who have no knowledge of being a TA, then in my honest opinion they would certainly know about the role when they finish.
I do like the online tests at the end. It does make you think and definitely reinforces what material has just been read. It is also an incentive when seeing a 'grade' to realise how much has been taken in thus encouraging enthusiasm to proceed to the next module.
In all I would say that this course is certainly worth doing, I'm enjoying it and what it has to offer.
Samantha Morgans
Problem Solving Certification
Problem solving is a skill that you need in every single area of your life. From facing unexpected issues at home to confronting workplace challenges, problem solving skills are essential.
For those in the business world, not having these skills can be the difference between lucrative success and massive failure. Coming up with ways in which to identify, address and solve problems is not always easy. Thankfully, there are a few key techniques and methods that you can master, making problem solving a much less daunting task.
This course goes into detail regarding problem solving, including the important problem solving skills that you need to develop. We begin by giving you a brief introduction to problem solving, along with a discussion of the very basic steps involved. Next, we discuss the process that you can go through in order to identify why a problem is occurring, along with a step-by-step guide to implementing this strategy in your life.
We also review a four-phase problem solving technique that is commonly used in workplaces across the UK. Finally, we review the five steps you need to correct an issue once you have identified it.
You will Learn:
- The basic steps involved in solving any problem
- How to determine the root cause of any issue
- How to use one of the most popular problem solving methods currently used in most industries across the country
- How to come up with a series of solutions that may address the issue
- The importance of post-implementation testing and evaluation
Benefits of Taking this Course:
- Learning how to use the five whys of root cause analysis in order to quickly identify the true issue
- Learning the four phases of the PDCA problem solving model
- Understanding the role of collaboration in problem solving attempts
- Learning why you should not rush or judge yourself during the ideas generation process
- Learning what steps to take if the first potential solution does not address or solve the problem at hand
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Problem Solving Certification
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 1 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 1 modules there is a multiple choice test. The questions will be on a range of topics found within the 1 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 0.75 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
A great course to introduce and explain the roles and responsibilities of the PA and Administrator, or as a refresher to those wishing to return to the workplace.
The modules are jargon free and clearly laid out with exercises to complete at your own pace. There are useful notes and lists that help to make time management easier in the busy work environment.
I am impressed that the modules can be downloaded, saved or printed for future reference - many other courses do not offer this.
I have almost completed my Admin & PA Diploma and it has given me the confidence to apply for my first admin job in some years.
Meryl McMorran
It is quite an interesting course! I have learnt a lot since I have seen the precise explanation and video illustration, and I have enough time to learn so well as I did it in my own pace. I've fully understood the whole concept on each module. By the time I've finished the last module, I'm quite prepared for the exam because everything I've learnt has already been absorbed into my mind. Even once I've finished the course, I'm looking forward to learn more by reviewing the course again. Now, I can properly apply the techniques into our massage spa business.
Ma Margarita
The diploma in Waxing course is fantastic, I am really enjoying it. The information provided is in depth and covers everything you require to learn and be knowledgeable enough to work on clients. It is an easy to follow set up and being able to access the course content on either my home computer or my mobile device gives me the ease to always check back if ever unsure of something. I would 100% recommend this course to beginners, or like myself, anyone wanting to just refresh their knowledge. Expanding my knowledge has been made easy! So pleased I found New Skills Academy.
Nikita Barrett
Amazing course, very insightful and surprisingly current. I work in the healthcare industry and this course answered a lot of my questions about the pharmaceutical field and the future relationship between the NHS and the Pharmacies.
What an innovative way to learn. Congrats everyone who put this together. I’m now hungry for further studies. The cost is next to nothing and I would definitely recommend the service to anyone. Actually, I plan to inform my colleagues about my success and will forward them here to try this out and see if they’ll be impressed as I am.
This was an absolute joy. Credit to New Skills Academy for offering this.
Steven Kasozi
I really enjoyed this course. Was a lot of reading and had to stop and try to take it in.
There were 21 modules, and most of them took 45 minutes to complete, so you need to be in a position, where you actually have the time to do all the tasks that are required. The tasks are mainly to do things by yourself to practise what you have just read, but doing it will help you out so much.
Will be looking for another course, as I enjoyed this so much, definitely worth the price as the certificate is worth more on your cv.
Danielle Booth
This course is very comprehensive. It is packed full of very helpful information to aid the Teaching assistant to use his or her skills and knowledge to the full.
If this course is being taken by those who have no knowledge of being a TA, then in my honest opinion they would certainly know about the role when they finish.
I do like the online tests at the end. It does make you think and definitely reinforces what material has just been read. It is also an incentive when seeing a 'grade' to realise how much has been taken in thus encouraging enthusiasm to proceed to the next module.
In all I would say that this course is certainly worth doing, I'm enjoying it and what it has to offer.
Samantha Morgans
Why you should study with us
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Very interesting and helpful course. I ve learned a lot of interesting things about make up and the tutorials were very helpful and easy to understand. I really reccomend this course for everyone who is passionate about make up and wish to develop their skills and make a career from their hobby.
Nicoleta Lucaci
This course is a great way to brush up on my rusty excel skills, I recommend this course to anyone looking for something to do during lockdown, it's easy to use and talks you through each stage step by step. It has given me the confidence I need to further my career.
Georgia Darke
It was an eye opening course that was flexible and easy to access. I was able to complete it from the comfort of my own home whilst also having the tasks to complete which enabled me to check my knowledge. I know feel much more confident in my field of work and really enjoyed doing it.
Ellie Clarke
Excellent course, well explained and easy to understand. The course can be done at my own pace and is available on various devices. The layout of the course was excellent and the notes options is very good. The content is perfect and well structured, making it easy to understand and follow. I will definitely be taking more courses in the future.
Luis Costa
Wow what an incredible insight for the start of anyone's journey in property. This course gives you so much information and there are tests and questions on each of the modules. The course is very easy to follow and well laid out. You can actually make notes on the pages of each module using the notes tab! I am very excited to say that I passed and I only spent one week on this course. I will print all the PDF information and keep it in a file with my certificate. I feel very confident for my future plans now I have completed this course.
Nichola Anderson
Omg im so excited, over joyed and all the good stuff that comes to mind! Wonderful experience doing lessons with New Skills Academy. I look foward to doing more courses with them. I hope this will encourage others to come on board and refresh your minds or to learn something new, it's a win win situation. I want to thank New Skills Academy so much for making this as simple as possible for me.
Shari Anderson
Yet another well laid out course. This is my 3rd course so far with New Skills Academy.
More than likely will be back for another one soon. This course was enjoyable to do, and I learnt a lot and passed first try. My certificate will be up on the wall soon.
Rob Coops
This is a great course for any level of knowledge. Very easy to navigate, great practical tasks and explanations are very clear. You can revise any module with no problem. The test wasn’t too hard if you completed every module. It may be handy to make some notes before you start. Overall I'm very happy with my choice. Thank you New skills for my New skills :)
Julia Bobkova
