Assertiveness Skills Certification
Why you should study with us
Assertiveness Training Certification Course
Being assertive can help you achieve your goals. Assertiveness is a confident behavior which can help you in many avenues of your life.
You can learn how to become more assertive on a daily basis, changing behaviors to ensure you are more confident at all times.
This online training course will deliver insight, information, tips and advice on how to become more assertive, helping to boost your confidence. This course is accessible online and is easy to understand, providing you with all you need to know.
Introduction to the Assertiveness Training Course
This course is broken down into five information packed modules. The modules each focus on an element of assertiveness to help you start introducing these new elements into your life without delay.
You can study at your own pace, taking a few days to complete it or a few months, depending on your schedule. During the course you will have access to online support, as well as having lifetime access to your course modules, enabling you to go back and visit them at any time.
On successful completion of the course, you will be awarded with a certification, which you can choose to download and print for instant access or you can have it printed and posted to you.
All certifications can be verified online from the website, which enables potential employers to check credentials with complete confidence.
What you Will Learn
This course is full of valuable advice giving you all the tools you need to become more assertive in everything you do. Assertiveness can be an effective tool both in the workplace and in your personal life. Some of the things you can expect to learn include:
- What assertiveness is
- Identify the difference between assertive, aggressive and passive behaviors
- How assertiveness can help you in your career
- Why it's such a valuable asset in any workplace
- Effective tips on using assertiveness
- How to achieve productive relationships
- How to overcome a flawed thinking process
- Understand assertive and persuasive communications
- How to use body language to show confidence
- Learn how to listen effectively
- Acquire useful and highly effective questioning techniques
- Gain influencing techniques
- Know how to plan your behavior in order to be assertive
- Useful toolkit and more
Benefits
Assertiveness is so beneficial, especially in the workplace. Taking this online training course to help you become more effective can provide you with a wealth of benefits, these include:
- Course material available online, giving you access to your learning modules at any time of the day or night
- Study at your own pace
- Coursework compatible with most devices
- Online support throughout your learning experience
- The course is broken into easy to manage modules
- Lifetime access to modules, enabling you to revisit modules as and when you need to
- Improve productivity in the workplace
- Certification which can be verified online
- Affordable price
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Assertiveness Skills Certification
on 21st November 2025
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 5 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
Providing excellent customer service is essential to the long-term viability of every business. New Skills Academy - for me online Diploma in Customer Service course introduces the fundamental elements of customer service and explains how they can be applied in any organization. Following this, it describes how a business can develop its customer service program to the highest level.
This course also details the role of customer service in the hospitality industry, the retail industry and the public sector. These sections explain the elements of customer service that should be focused on in these sectors.
This Diploma course is ideal for business managers, business owners and entrepreneurs who wish to learn how to implement an effective customer service program in their organization. This course will also be of great interest to retail staff, hospitality workers and public servants who want to become more proficient at providing friendly and effective customer service.
Oksana Furmane
This short course about dyslexia is well worth the money. I am a fully qualified dyslexia specialist who teaches full time. I saw this course and thought it would be a good idea to ensure my knowledge and strategies were current. This course is thorough, packed with facts and useful interventions and is easily manageable. It fulfils its brief and would be extremely useful to teachers and TAs working in school who wish to increase their knowledge of SpLD and how to support children effectively. The course reinforces prior knowledge and gives food for thought and discussion. The time indicators for each session are reasonably accurate and allow you to plan your studying and feel that the course is manageable around other commitments. There are some points which feel incomplete or slightly simplified but one can always find further literature and articles to extend one's understanding. I recommend this course.
Carolyn Bettesworth
I have really enjoyed doing this course because I could do it in my own time and there is loads of information and downloads to help.
Sharon Hart
Helpful tips learned during the course and many fun facts. I will be completing 6 more courses after this one. Such a great learning experience. The knowledge in each package is phenomenal!
Each course is broken down into modules to make it easy to break down the course for short breaks and as soon as you sign back in again it remembers where you left off in your course. How clever!
I would highly recommend this course to anyone looking to brush up their knowledge and skills. Best of luck!
100% Recommended. New Skills Academy is the best!
Dora Christou
Taking the International Massage Diploma Course at New Skills Academy was my best idea and my best investment in a long time. The flexible timing, professional yet easy understand material helped me to change career (and life) in no time. Absolutely brilliant.
Mihaly Galambosi
The course was very methodical and logical, always pointing towards the goal of learning the information to pass the test. It’s also a very nice course. Made the process seem much less daunting than I had made it appear. The logical and organized approach to the material really made this a worthwhile course.
All the course materials are very easy to understand and access, and the fact that you could study at your own pace when you want.
I want to say a big thank you to New Skills Academy for your effort, heart-felt interest and enthusiasm in putting together this course and sharing it with us. Your frequent, intuitive tips were great memory cues for some of the hard to retain information and very helpful especially for someone forgetful like me. Most of all, you took any worry of failure out of the picture and made it easy to visualize completing the test successfully! Thank you again for all your help.
I will definitely recommend this site to anyone looking to take professional courses. Thanks to them, I now have my diploma in Hotel Reception.
Abayomi Dosunmu Odunsi
Assertiveness Training Certification Course
Being assertive can help you achieve your goals. Assertiveness is a confident behavior which can help you in many avenues of your life.
You can learn how to become more assertive on a daily basis, changing behaviors to ensure you are more confident at all times.
This online training course will deliver insight, information, tips and advice on how to become more assertive, helping to boost your confidence. This course is accessible online and is easy to understand, providing you with all you need to know.
Introduction to the Assertiveness Training Course
This course is broken down into five information packed modules. The modules each focus on an element of assertiveness to help you start introducing these new elements into your life without delay.
You can study at your own pace, taking a few days to complete it or a few months, depending on your schedule. During the course you will have access to online support, as well as having lifetime access to your course modules, enabling you to go back and visit them at any time.
On successful completion of the course, you will be awarded with a certification, which you can choose to download and print for instant access or you can have it printed and posted to you.
All certifications can be verified online from the website, which enables potential employers to check credentials with complete confidence.
What you Will Learn
This course is full of valuable advice giving you all the tools you need to become more assertive in everything you do. Assertiveness can be an effective tool both in the workplace and in your personal life. Some of the things you can expect to learn include:
- What assertiveness is
- Identify the difference between assertive, aggressive and passive behaviors
- How assertiveness can help you in your career
- Why it's such a valuable asset in any workplace
- Effective tips on using assertiveness
- How to achieve productive relationships
- How to overcome a flawed thinking process
- Understand assertive and persuasive communications
- How to use body language to show confidence
- Learn how to listen effectively
- Acquire useful and highly effective questioning techniques
- Gain influencing techniques
- Know how to plan your behavior in order to be assertive
- Useful toolkit and more
Benefits
Assertiveness is so beneficial, especially in the workplace. Taking this online training course to help you become more effective can provide you with a wealth of benefits, these include:
- Course material available online, giving you access to your learning modules at any time of the day or night
- Study at your own pace
- Coursework compatible with most devices
- Online support throughout your learning experience
- The course is broken into easy to manage modules
- Lifetime access to modules, enabling you to revisit modules as and when you need to
- Improve productivity in the workplace
- Certification which can be verified online
- Affordable price
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Assertiveness Skills Certification
on 21st November 2025
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 5 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
Providing excellent customer service is essential to the long-term viability of every business. New Skills Academy - for me online Diploma in Customer Service course introduces the fundamental elements of customer service and explains how they can be applied in any organization. Following this, it describes how a business can develop its customer service program to the highest level.
This course also details the role of customer service in the hospitality industry, the retail industry and the public sector. These sections explain the elements of customer service that should be focused on in these sectors.
This Diploma course is ideal for business managers, business owners and entrepreneurs who wish to learn how to implement an effective customer service program in their organization. This course will also be of great interest to retail staff, hospitality workers and public servants who want to become more proficient at providing friendly and effective customer service.
Oksana Furmane
This short course about dyslexia is well worth the money. I am a fully qualified dyslexia specialist who teaches full time. I saw this course and thought it would be a good idea to ensure my knowledge and strategies were current. This course is thorough, packed with facts and useful interventions and is easily manageable. It fulfils its brief and would be extremely useful to teachers and TAs working in school who wish to increase their knowledge of SpLD and how to support children effectively. The course reinforces prior knowledge and gives food for thought and discussion. The time indicators for each session are reasonably accurate and allow you to plan your studying and feel that the course is manageable around other commitments. There are some points which feel incomplete or slightly simplified but one can always find further literature and articles to extend one's understanding. I recommend this course.
Carolyn Bettesworth
I have really enjoyed doing this course because I could do it in my own time and there is loads of information and downloads to help.
Sharon Hart
Helpful tips learned during the course and many fun facts. I will be completing 6 more courses after this one. Such a great learning experience. The knowledge in each package is phenomenal!
Each course is broken down into modules to make it easy to break down the course for short breaks and as soon as you sign back in again it remembers where you left off in your course. How clever!
I would highly recommend this course to anyone looking to brush up their knowledge and skills. Best of luck!
100% Recommended. New Skills Academy is the best!
Dora Christou
Taking the International Massage Diploma Course at New Skills Academy was my best idea and my best investment in a long time. The flexible timing, professional yet easy understand material helped me to change career (and life) in no time. Absolutely brilliant.
Mihaly Galambosi
The course was very methodical and logical, always pointing towards the goal of learning the information to pass the test. It’s also a very nice course. Made the process seem much less daunting than I had made it appear. The logical and organized approach to the material really made this a worthwhile course.
All the course materials are very easy to understand and access, and the fact that you could study at your own pace when you want.
I want to say a big thank you to New Skills Academy for your effort, heart-felt interest and enthusiasm in putting together this course and sharing it with us. Your frequent, intuitive tips were great memory cues for some of the hard to retain information and very helpful especially for someone forgetful like me. Most of all, you took any worry of failure out of the picture and made it easy to visualize completing the test successfully! Thank you again for all your help.
I will definitely recommend this site to anyone looking to take professional courses. Thanks to them, I now have my diploma in Hotel Reception.
Abayomi Dosunmu Odunsi
Why you should study with us
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It was an eye opening course that was flexible and easy to access. I was able to complete it from the comfort of my own home whilst also having the tasks to complete which enabled me to check my knowledge. I know feel much more confident in my field of work and really enjoyed doing it.
Ellie Clarke
Fantastic course! Well-presented and challenging with frequent assessments. I feel a serious sense of accomplishment having not studied for over 30 years! Videos that accompany each module are carefully thought out and informative. Am so impressed with this course, have now signed up for 3 other courses and recommending New Skills Academy to everyone!
Marva Hudson
This is a great course for any level of knowledge. Very easy to navigate, great practical tasks and explanations are very clear. You can revise any module with no problem. The test wasn’t too hard if you completed every module. It may be handy to make some notes before you start. Overall I'm very happy with my choice. Thank you New skills for my New skills :)
Julia Bobkova
I am a doctor. This course is well organized, covering all areas of CBT. The videos and practical tips are very helpful. All the modules are arranged with good explanations and examples. Also each module consists of quick test and assignment which enables you to gain knowledge. Finally I would like to thank the New Skills Academy team.
Dr. M. Arshad
This course is a great way to brush up on my rusty excel skills, I recommend this course to anyone looking for something to do during lockdown, it's easy to use and talks you through each stage step by step. It has given me the confidence I need to further my career.
Georgia Darke
Wow what an incredible insight for the start of anyone's journey in property. This course gives you so much information and there are tests and questions on each of the modules. The course is very easy to follow and well laid out. You can actually make notes on the pages of each module using the notes tab! I am very excited to say that I passed and I only spent one week on this course. I will print all the PDF information and keep it in a file with my certificate. I feel very confident for my future plans now I have completed this course.
Nichola Anderson
Excellent course, well explained and easy to understand. The course can be done at my own pace and is available on various devices. The layout of the course was excellent and the notes options is very good. The content is perfect and well structured, making it easy to understand and follow. I will definitely be taking more courses in the future.
Luis Costa
I took up this course initially to help me with my own dog, but found that as I worked through the material I actually started thinking that this could be something that I could use to make a second income. From start to finish I found the course engaging and interesting. I am now doing another dog related course and am experiencing the same level of enjoyment. I would recommend New Skills Academy without hesitation.
Keith Smith
