Electronic Customer Service Certification
Why you should study with us
Electronic Customer Service Certification
Traditionally, companies provided customer service face-to-face or by telephone. This changed with the advent of the internet, which has made it relatively inexpensive and simple to deal with customer queries via email and live chat services.
Effective electronic customer service is built on a foundation of netiquette, the principles of written communication and a solid understanding of customer service. In this course, you will learn how to combine these factors to successfully offer your customers a great experience.
You Will Learn:
- Why electronic customer service is now the norm in modern businesses
- Why electronic customer service comes with advantages and disadvantages
- How to send appropriate online messages that positively engage customers and solve their problems
- How to show courtesy online and strike the right tone in both your emails and on your website
- The principles of good customer service and how these translate to an electronic environment
Benefits of Taking This Course:
- If you work in a customer service role, this course will teach you how to communicate with customers via email and online chat to resolve their problems and answer their queries.
- If you are a business owner, this course will help you make up your mind if you are considering incorporating electronic customer service into the day-to-day running of your business.
- If your role entails copywriting or marketing, this course will help you create more effective product descriptions for a company website.
- This course will help you write memorable emails that will make your customer pay attention to your messages, thereby increasing sales and boosting your company's reputation.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Electronic Customer Service Certification
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 3 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 3 modules there is a multiple choice test. The questions will be on a range of topics found within the 3 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 0.5 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
I had looked at a lot of different courses like this to help my CPD as an NQT. Not only was it super value for money, but really easy to use and work with.
Having the opportunity to print or PDF information means I can keep any work as evidence.
I have been very impressed with this course and will defiantly look to complete similar courses soon.
Kim Hudspith
What can I say? I Couldn’t wait to get started and the log in details came through via email which allowed me to be able to. The course was highly addictive once I started, it was like reading a book, you never want to put down.
It was very easy to understand and very thorough but above all, very enjoyable and exhilarating. I was only sorry when it came to an end. I am now very much looking forward to applying my newly gained knowledge into the floristry world out there. I just hope they are ready for me. I can only say a big thank you for the opportunity.
Ann Ainsworth
Website is easy to navigate; three main areas: beginners, intermediate and advanced are very well structured; videos and exercises are short, and interactive which is convenient if you study on the go; not boring at all.
You can always come back to the particular topic if it is not clear or you want to refresh your memory. Highly recommend this Excel course if you are beginner or you just want to become an expert in certain parts of this programme.
The price is just right for the quality of course you get. I believe my skills improved a lot since starting this course
Ivica Vrabelova
This is an absolutely brilliant course, I really enjoyed it and it consists of very detailed information. The test at the end was slightly tricky so it’s important to pay attention to all aspects of the course content. I would highly recommend this course to anyone thinking of becoming a wedding planner, with an interest in this topic or even to anyone who is getting married as there’s a lot of information which could be found useful and certain things that give you good ideas. I loved this course and I’m sad it’s over. It was definitely brilliant from start to finish and is great value for money!
Natasha Boreland
Absolutely fantastic! I would definitely recommend doing this course if you are a beginner, and I would also say that you definitely do not have to worry as all three learning types are covered! It is also great to have the ability to get in touch with a tutor if stuck, especially if you haven’t got someone at home or work to help you understand something!
If I hadn’t of already completed this course and chosen to start the next level up, I would happily do this course again. However, I would recommend this course, even more so for someone who is trying to learn for a career change! Exactly what I did and because of this very reason, and feared that it would expensive to change my career, and was amazed how easy and cheap it was!
Korin Williams
Stephen Rawlinson
Electronic Customer Service Certification
Traditionally, companies provided customer service face-to-face or by telephone. This changed with the advent of the internet, which has made it relatively inexpensive and simple to deal with customer queries via email and live chat services.
Effective electronic customer service is built on a foundation of netiquette, the principles of written communication and a solid understanding of customer service. In this course, you will learn how to combine these factors to successfully offer your customers a great experience.
You Will Learn:
- Why electronic customer service is now the norm in modern businesses
- Why electronic customer service comes with advantages and disadvantages
- How to send appropriate online messages that positively engage customers and solve their problems
- How to show courtesy online and strike the right tone in both your emails and on your website
- The principles of good customer service and how these translate to an electronic environment
Benefits of Taking This Course:
- If you work in a customer service role, this course will teach you how to communicate with customers via email and online chat to resolve their problems and answer their queries.
- If you are a business owner, this course will help you make up your mind if you are considering incorporating electronic customer service into the day-to-day running of your business.
- If your role entails copywriting or marketing, this course will help you create more effective product descriptions for a company website.
- This course will help you write memorable emails that will make your customer pay attention to your messages, thereby increasing sales and boosting your company's reputation.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Electronic Customer Service Certification
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 3 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 3 modules there is a multiple choice test. The questions will be on a range of topics found within the 3 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 0.5 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
I had looked at a lot of different courses like this to help my CPD as an NQT. Not only was it super value for money, but really easy to use and work with.
Having the opportunity to print or PDF information means I can keep any work as evidence.
I have been very impressed with this course and will defiantly look to complete similar courses soon.
Kim Hudspith
What can I say? I Couldn’t wait to get started and the log in details came through via email which allowed me to be able to. The course was highly addictive once I started, it was like reading a book, you never want to put down.
It was very easy to understand and very thorough but above all, very enjoyable and exhilarating. I was only sorry when it came to an end. I am now very much looking forward to applying my newly gained knowledge into the floristry world out there. I just hope they are ready for me. I can only say a big thank you for the opportunity.
Ann Ainsworth
Website is easy to navigate; three main areas: beginners, intermediate and advanced are very well structured; videos and exercises are short, and interactive which is convenient if you study on the go; not boring at all.
You can always come back to the particular topic if it is not clear or you want to refresh your memory. Highly recommend this Excel course if you are beginner or you just want to become an expert in certain parts of this programme.
The price is just right for the quality of course you get. I believe my skills improved a lot since starting this course
Ivica Vrabelova
This is an absolutely brilliant course, I really enjoyed it and it consists of very detailed information. The test at the end was slightly tricky so it’s important to pay attention to all aspects of the course content. I would highly recommend this course to anyone thinking of becoming a wedding planner, with an interest in this topic or even to anyone who is getting married as there’s a lot of information which could be found useful and certain things that give you good ideas. I loved this course and I’m sad it’s over. It was definitely brilliant from start to finish and is great value for money!
Natasha Boreland
Absolutely fantastic! I would definitely recommend doing this course if you are a beginner, and I would also say that you definitely do not have to worry as all three learning types are covered! It is also great to have the ability to get in touch with a tutor if stuck, especially if you haven’t got someone at home or work to help you understand something!
If I hadn’t of already completed this course and chosen to start the next level up, I would happily do this course again. However, I would recommend this course, even more so for someone who is trying to learn for a career change! Exactly what I did and because of this very reason, and feared that it would expensive to change my career, and was amazed how easy and cheap it was!
Korin Williams
Stephen Rawlinson
Why you should study with us
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RRP
$100
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Omg im so excited, over joyed and all the good stuff that comes to mind! Wonderful experience doing lessons with New Skills Academy. I look foward to doing more courses with them. I hope this will encourage others to come on board and refresh your minds or to learn something new, it's a win win situation. I want to thank New Skills Academy so much for making this as simple as possible for me.
Shari Anderson
The course was clearly set out with helpful end of week tests which built my knowledge. Being dyslexic I found the course was set out in an easy to understand way. I was able to pass the test on my first attempt. The downloaded pdf are a useful resource that you can keep forever. Looking forward to the next course
Ross Dunsten
Very interesting and helpful course. I ve learned a lot of interesting things about make up and the tutorials were very helpful and easy to understand. I really reccomend this course for everyone who is passionate about make up and wish to develop their skills and make a career from their hobby.
Nicoleta Lucaci
I am a doctor. This course is well organized, covering all areas of CBT. The videos and practical tips are very helpful. All the modules are arranged with good explanations and examples. Also each module consists of quick test and assignment which enables you to gain knowledge. Finally I would like to thank the New Skills Academy team.
Dr. M. Arshad
Fantastic course! Well-presented and challenging with frequent assessments. I feel a serious sense of accomplishment having not studied for over 30 years! Videos that accompany each module are carefully thought out and informative. Am so impressed with this course, have now signed up for 3 other courses and recommending New Skills Academy to everyone!
Marva Hudson
I found this course incredibly useful, as it provided me with practical knowledge which I can implement in my role as a Support Worker. The videos were clear and concise, and the downloadable worksheets reinforced what I had learned as I was able to put pen to paper. Overall, a fantastic course for a great price! I am looking forward to taking on my next one.
Teleisha Harley
Yet another well laid out course. This is my 3rd course so far with New Skills Academy.
More than likely will be back for another one soon. This course was enjoyable to do, and I learnt a lot and passed first try. My certificate will be up on the wall soon.
Rob Coops
This course is a great way to brush up on my rusty excel skills, I recommend this course to anyone looking for something to do during lockdown, it's easy to use and talks you through each stage step by step. It has given me the confidence I need to further my career.
Georgia Darke
