Hotel Reception Certification
Why you should study with us
Hotel Reception
Do you have a passion for customer service? Do you want to find yourself in an exciting career where you meet new people from around the world?
Being a hotel receptionist involves so much more than simply answering the phone. Our information packed course is brimming with all the information you need to start a successful career as a hotel receptionist.
Introduction to Hotel Reception Certification
This course comprises sixteen modules, each focusing on different elements of hotel reception, giving you the knowledge and skills you need to be successful in your position and provide guests with the best service.
The course will take you around ten hours to complete. It is up to you how long you take, you can study full or part time, based on your availability and current job status.
You will receive lifetime access to the training modules. This gives you the ability to go back and check up on things you are unsure of at any time.
Furthermore, you will find that the course is compatible with all devices, enabling you to study at your own pace and in your own time using your computer, laptop, tablet or smartphone.
What You Will Learn
In this course you will learn the following:
- A basic overview which covers everything from career opportunities to how to be a successful hotel receptionist.
- Learn the standard procedures relating to hotel receptions. Learn how to check guests in and out and how to take reservations and so much more.
- Identify with the importance of customer service. Learn about empathy, communication and how to make a good first impression.
- Get to grips with communication skills. Learn about verbal, non-verbal and written communication skills within this busy and fast paced environment.
- Learn the basics of handling the telephone in a professional manner. This module covers telephone etiquette and what you should and should not do.
- Understand how to handle difficult guests. From time to time you will be faced with unhappy guests. Learn the different types of guests, tips on how to deal with them and so much more.
- Get an understanding of the basic daily administrative tasks. Know what qualities you will need along with organisational skills and the ability to multi-task.
- Identify what computer skills you are going to need to know. Understand the need for a good quality property management system and how to use OPERA and so much more.
- Learn about the importance of branding within the hospitality industry. Understand the importance of a star rating and what the rating means.
- Determine the importance of being a team player and working with other departments within the hotel.
- Get a good understanding of health and safety within the hotel environment. Learn the different safety and security topics that relate to the hotel environment along with what you need to know to ensure safety in the reception area at all times.
- Learn how to sell the hotel services to your guests and the benefits of upselling, along with how to use certain sales techniques.
- Identify how to dress in a professional manner to make a good first impression on guests as well as learn how to deal with stress in this front line position.
- Know any legal issues relating to your position as well as the future for the hotel receptionist.
Benefits
There are numerous benefits to completing this Hotel Reception Diploma to give you that added advantage over other applicants when applying for a position.
- Study at your own pace and where you are most comfortable.
- Study using any device linked to the internet for added convenience.
- Receive an industry recognised certification on successful completion of the course.
- Enjoy online support to ensure you get the most of your study experience.
- Get lifetime access to the modules, so you can refer back as and when needed.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
- To learn about different training options for hotel reception jobs
- To understand the career opportunities available in hotel reception
- To know what you need to be a success in hotel reception
- To find out what you can expect throughout this course
- To learn about the most common tasks for hotel receptionists
- To learn how to check guests in and out
- To understand how to take reservations
- To learn about the guest services a hotel receptionist is responsible for
- To learn about the fundamentals of customer service
- To learn about the importance of empathy for travellers
- To understand more about communicating with customers at the desk
- To learn how important a first impression is for a customer
- To learn about the fundamentals of communication
- To understand how verbal skills play a role in hotel reception
- To understand how non-verbal communication skills play a role in hotel reception
- To understand the importance of written communication skills in the workplace
- To understand the fundamentals of telephone etiquette
- To understand why telephone etiquette is important in a hotel
- To learn about the dos of telephone etiquette
- To learn about the don'ts of telephone etiquette
- To learn about difficult hotel guests
- To explore some common types of difficult hotel guests
- To learn some tips that will help in dealing with difficult guests
- To understand how to put these tips into practice
- To learn about the administrative skills, interests, and qualities needed as a hotel receptionist
- To learn about the main duties, clerical, and technical skills required for hotel reception work
- To understand the importance of good communication and organisational abilities
- To know how to prioritise, multitask, and problem solve easily
- To understand the importance of key skills and computer programs for receptionists
- To explain the need for a property management system in hotel reception work
- To be introduced to the OPERA Property Management System program (PMS)
- To become comfortable with the basic functions of the OPERA PMS
- To understand the concept of branding and how it applies to the hospitality industry
- To explain the value of establishing a standard and what is expected from a branded hotel
- To determine the importance and impact of standards in the industry
- To understand what a star rating is and how it is applied to any hotel
- To learn about the importance of teamwork
- To learn about the key characteristics of a team player
- To learn how to work with the kitchen
- To learn how to work with maintenance and housekeeping
- To understand hotel safety and security
- To explore different safety topics that apply to the workplace
- To explore different security topics that apply to the workplace
- To understand the hotel receptionist's role in maintaining a safe and secure environment
- To learn about selling and marketing hotel services as a receptionist
- To differentiate between upselling and cross-selling approaches
- To understand the benefits of reception upselling and cross-selling products and services
- To know some basic hotel sales techniques and when to apply them
- To learn what it means to dress for professionalism
- To understand how to dress for an interview
- To learn about choosing appropriate clothing for work
- To learn about grooming for hospitality
- To explore the definition of stress
- To understand how stress applies to the role of the hotel receptionist
- To discover ways to keep stress under control
- To understand why it is important to control stress in the workplace
- To explain the importance of adhering to codes, laws, and regulations in hospitality
- To understand the rules of disclosure pertaining to business and domain names
- To explain fire safety regulations and how to adhere
- To know the importance of the Credit Card Order within the Data Protection Act
- To understand the role of the hotel receptionist
- To explore the history of the hotel receptionist
- To explore the basic requirements of becoming a hotel receptionist
- To explore continuing education and training for hotel receptionists
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Hotel Reception Certification
on 21st November 2025
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 16 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 16 modules there is a multiple choice test. The questions will be on a range of topics found within the 16 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 10 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
Wow, a really helpful course, and a great way to get a portfolio of 'faces' that will enhance my repertoire. The course was so useful in highlighting important things to think about and also give a background into the history of facial art. I enjoyed the chapters and the ability to download or re -visit the chapters any time is a great bonus. Personally, for me, I wanted to have a recognizable and quantifiable certification that I can let potential customers see, and check, so they can feel confident I am a qualified and responsible face painter. I would recommend this course to anyone thinking about furthering their interest in face painting.
Felicity Sayers
Very interactive and quick to complete, highly recommended to anyone that is looking to further their knowledge. An excellent online course for CV’s and developing your skills. Fantastic for the money and worth taking time to complete with online help and notes to guide you through it.
New Skills Academy have recently won two high profile awards and after taking their online course you know the reason behind it with high quality course structure and accessibility.
All their courses have an excellent pass rate so it is suitable for everyone whether you are academic or not, which I find very good.
Kusaya Khrongpanya
I have a BA in Creative Writing, and I learned a lot from this course on the specifics of writing fantasy. With interesting subject matter and a worksheets that you can adapt for future writing, this course was absolutely worth the investment. It also allowed me to develop my teaching CV through its accredited certificate. I am looking forwards to incorporating some of the things I learned through the Fantasy Writing course in to my curriculum and classroom activities. If you have an interest in writing, or if you are an English teacher too, this series of courses are absolutely worth investing in.
Stephanie Gallon
Was really nice to be able to sit through an online course and fly through it.
This is because my learning styles are predominantly read/write and/or kinaesthetic so being in a classroom listening to teachers is often mind numbing and other students tend to hold me back. This course was great for allowing me to work through at my own pace.
It was also great value for money and although I didn't need to request for student support, all confirmation emails came through quickly and efficiently so I am overall pleased with the service.
Good job New Skills Academy, looking forward to learning with you more in the future.
Christian Roach
I was pleased to find the course I wanted at such a reasonable price. The system is really easy to use and the information given is clear and precise.
I like the fact you can print each module as I like to make hand written notes when studying. The course has provided me with a better understanding of the construction industry, even with all the reading it kept me interested throughout.
The customer service was prompt and very helpful, and I love that you can take your own time in completing the course.
I look forward to completing new courses in the future, Thank You!
Samantha Norman
Having worked in schools for years and having a recently diagnosed son this course has opened my eyes to the world of Autism. The course is both informative, easy to work through and enables the learner to gain full understanding about all aspects of Autism.
Through completing this course I have gained employment supporting a child with Autism and I have been able to implement many strategies to assist both my pupil and also my own son.
I would highly recommend this course if you would like to gain a richer understanding of Autism and would like to study online and at your own pace.
Jo Price
Hotel Reception
Do you have a passion for customer service? Do you want to find yourself in an exciting career where you meet new people from around the world?
Being a hotel receptionist involves so much more than simply answering the phone. Our information packed course is brimming with all the information you need to start a successful career as a hotel receptionist.
Introduction to Hotel Reception Certification
This course comprises sixteen modules, each focusing on different elements of hotel reception, giving you the knowledge and skills you need to be successful in your position and provide guests with the best service.
The course will take you around ten hours to complete. It is up to you how long you take, you can study full or part time, based on your availability and current job status.
You will receive lifetime access to the training modules. This gives you the ability to go back and check up on things you are unsure of at any time.
Furthermore, you will find that the course is compatible with all devices, enabling you to study at your own pace and in your own time using your computer, laptop, tablet or smartphone.
What You Will Learn
In this course you will learn the following:
- A basic overview which covers everything from career opportunities to how to be a successful hotel receptionist.
- Learn the standard procedures relating to hotel receptions. Learn how to check guests in and out and how to take reservations and so much more.
- Identify with the importance of customer service. Learn about empathy, communication and how to make a good first impression.
- Get to grips with communication skills. Learn about verbal, non-verbal and written communication skills within this busy and fast paced environment.
- Learn the basics of handling the telephone in a professional manner. This module covers telephone etiquette and what you should and should not do.
- Understand how to handle difficult guests. From time to time you will be faced with unhappy guests. Learn the different types of guests, tips on how to deal with them and so much more.
- Get an understanding of the basic daily administrative tasks. Know what qualities you will need along with organisational skills and the ability to multi-task.
- Identify what computer skills you are going to need to know. Understand the need for a good quality property management system and how to use OPERA and so much more.
- Learn about the importance of branding within the hospitality industry. Understand the importance of a star rating and what the rating means.
- Determine the importance of being a team player and working with other departments within the hotel.
- Get a good understanding of health and safety within the hotel environment. Learn the different safety and security topics that relate to the hotel environment along with what you need to know to ensure safety in the reception area at all times.
- Learn how to sell the hotel services to your guests and the benefits of upselling, along with how to use certain sales techniques.
- Identify how to dress in a professional manner to make a good first impression on guests as well as learn how to deal with stress in this front line position.
- Know any legal issues relating to your position as well as the future for the hotel receptionist.
Benefits
There are numerous benefits to completing this Hotel Reception Diploma to give you that added advantage over other applicants when applying for a position.
- Study at your own pace and where you are most comfortable.
- Study using any device linked to the internet for added convenience.
- Receive an industry recognised certification on successful completion of the course.
- Enjoy online support to ensure you get the most of your study experience.
- Get lifetime access to the modules, so you can refer back as and when needed.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
- To learn about different training options for hotel reception jobs
- To understand the career opportunities available in hotel reception
- To know what you need to be a success in hotel reception
- To find out what you can expect throughout this course
- To learn about the most common tasks for hotel receptionists
- To learn how to check guests in and out
- To understand how to take reservations
- To learn about the guest services a hotel receptionist is responsible for
- To learn about the fundamentals of customer service
- To learn about the importance of empathy for travellers
- To understand more about communicating with customers at the desk
- To learn how important a first impression is for a customer
- To learn about the fundamentals of communication
- To understand how verbal skills play a role in hotel reception
- To understand how non-verbal communication skills play a role in hotel reception
- To understand the importance of written communication skills in the workplace
- To understand the fundamentals of telephone etiquette
- To understand why telephone etiquette is important in a hotel
- To learn about the dos of telephone etiquette
- To learn about the don'ts of telephone etiquette
- To learn about difficult hotel guests
- To explore some common types of difficult hotel guests
- To learn some tips that will help in dealing with difficult guests
- To understand how to put these tips into practice
- To learn about the administrative skills, interests, and qualities needed as a hotel receptionist
- To learn about the main duties, clerical, and technical skills required for hotel reception work
- To understand the importance of good communication and organisational abilities
- To know how to prioritise, multitask, and problem solve easily
- To understand the importance of key skills and computer programs for receptionists
- To explain the need for a property management system in hotel reception work
- To be introduced to the OPERA Property Management System program (PMS)
- To become comfortable with the basic functions of the OPERA PMS
- To understand the concept of branding and how it applies to the hospitality industry
- To explain the value of establishing a standard and what is expected from a branded hotel
- To determine the importance and impact of standards in the industry
- To understand what a star rating is and how it is applied to any hotel
- To learn about the importance of teamwork
- To learn about the key characteristics of a team player
- To learn how to work with the kitchen
- To learn how to work with maintenance and housekeeping
- To understand hotel safety and security
- To explore different safety topics that apply to the workplace
- To explore different security topics that apply to the workplace
- To understand the hotel receptionist's role in maintaining a safe and secure environment
- To learn about selling and marketing hotel services as a receptionist
- To differentiate between upselling and cross-selling approaches
- To understand the benefits of reception upselling and cross-selling products and services
- To know some basic hotel sales techniques and when to apply them
- To learn what it means to dress for professionalism
- To understand how to dress for an interview
- To learn about choosing appropriate clothing for work
- To learn about grooming for hospitality
- To explore the definition of stress
- To understand how stress applies to the role of the hotel receptionist
- To discover ways to keep stress under control
- To understand why it is important to control stress in the workplace
- To explain the importance of adhering to codes, laws, and regulations in hospitality
- To understand the rules of disclosure pertaining to business and domain names
- To explain fire safety regulations and how to adhere
- To know the importance of the Credit Card Order within the Data Protection Act
- To understand the role of the hotel receptionist
- To explore the history of the hotel receptionist
- To explore the basic requirements of becoming a hotel receptionist
- To explore continuing education and training for hotel receptionists
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Hotel Reception Certification
on 21st November 2025
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 16 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 16 modules there is a multiple choice test. The questions will be on a range of topics found within the 16 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 10 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
Wow, a really helpful course, and a great way to get a portfolio of 'faces' that will enhance my repertoire. The course was so useful in highlighting important things to think about and also give a background into the history of facial art. I enjoyed the chapters and the ability to download or re -visit the chapters any time is a great bonus. Personally, for me, I wanted to have a recognizable and quantifiable certification that I can let potential customers see, and check, so they can feel confident I am a qualified and responsible face painter. I would recommend this course to anyone thinking about furthering their interest in face painting.
Felicity Sayers
Very interactive and quick to complete, highly recommended to anyone that is looking to further their knowledge. An excellent online course for CV’s and developing your skills. Fantastic for the money and worth taking time to complete with online help and notes to guide you through it.
New Skills Academy have recently won two high profile awards and after taking their online course you know the reason behind it with high quality course structure and accessibility.
All their courses have an excellent pass rate so it is suitable for everyone whether you are academic or not, which I find very good.
Kusaya Khrongpanya
I have a BA in Creative Writing, and I learned a lot from this course on the specifics of writing fantasy. With interesting subject matter and a worksheets that you can adapt for future writing, this course was absolutely worth the investment. It also allowed me to develop my teaching CV through its accredited certificate. I am looking forwards to incorporating some of the things I learned through the Fantasy Writing course in to my curriculum and classroom activities. If you have an interest in writing, or if you are an English teacher too, this series of courses are absolutely worth investing in.
Stephanie Gallon
Was really nice to be able to sit through an online course and fly through it.
This is because my learning styles are predominantly read/write and/or kinaesthetic so being in a classroom listening to teachers is often mind numbing and other students tend to hold me back. This course was great for allowing me to work through at my own pace.
It was also great value for money and although I didn't need to request for student support, all confirmation emails came through quickly and efficiently so I am overall pleased with the service.
Good job New Skills Academy, looking forward to learning with you more in the future.
Christian Roach
I was pleased to find the course I wanted at such a reasonable price. The system is really easy to use and the information given is clear and precise.
I like the fact you can print each module as I like to make hand written notes when studying. The course has provided me with a better understanding of the construction industry, even with all the reading it kept me interested throughout.
The customer service was prompt and very helpful, and I love that you can take your own time in completing the course.
I look forward to completing new courses in the future, Thank You!
Samantha Norman
Having worked in schools for years and having a recently diagnosed son this course has opened my eyes to the world of Autism. The course is both informative, easy to work through and enables the learner to gain full understanding about all aspects of Autism.
Through completing this course I have gained employment supporting a child with Autism and I have been able to implement many strategies to assist both my pupil and also my own son.
I would highly recommend this course if you would like to gain a richer understanding of Autism and would like to study online and at your own pace.
Jo Price
Why you should study with us
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I took up this course initially to help me with my own dog, but found that as I worked through the material I actually started thinking that this could be something that I could use to make a second income. From start to finish I found the course engaging and interesting. I am now doing another dog related course and am experiencing the same level of enjoyment. I would recommend New Skills Academy without hesitation.
Keith Smith
I found this course incredibly useful, as it provided me with practical knowledge which I can implement in my role as a Support Worker. The videos were clear and concise, and the downloadable worksheets reinforced what I had learned as I was able to put pen to paper. Overall, a fantastic course for a great price! I am looking forward to taking on my next one.
Teleisha Harley
The course was clearly set out with helpful end of week tests which built my knowledge. Being dyslexic I found the course was set out in an easy to understand way. I was able to pass the test on my first attempt. The downloaded pdf are a useful resource that you can keep forever. Looking forward to the next course
Ross Dunsten
Omg im so excited, over joyed and all the good stuff that comes to mind! Wonderful experience doing lessons with New Skills Academy. I look foward to doing more courses with them. I hope this will encourage others to come on board and refresh your minds or to learn something new, it's a win win situation. I want to thank New Skills Academy so much for making this as simple as possible for me.
Shari Anderson
Yet another well laid out course. This is my 3rd course so far with New Skills Academy.
More than likely will be back for another one soon. This course was enjoyable to do, and I learnt a lot and passed first try. My certificate will be up on the wall soon.
Rob Coops
This course is a great way to brush up on my rusty excel skills, I recommend this course to anyone looking for something to do during lockdown, it's easy to use and talks you through each stage step by step. It has given me the confidence I need to further my career.
Georgia Darke
This is a great course for any level of knowledge. Very easy to navigate, great practical tasks and explanations are very clear. You can revise any module with no problem. The test wasn’t too hard if you completed every module. It may be handy to make some notes before you start. Overall I'm very happy with my choice. Thank you New skills for my New skills :)
Julia Bobkova
Excellent course, well explained and easy to understand. The course can be done at my own pace and is available on various devices. The layout of the course was excellent and the notes options is very good. The content is perfect and well structured, making it easy to understand and follow. I will definitely be taking more courses in the future.
Luis Costa
