Hotel Reception Certification
Why you should study with us
Hotel Reception
Do you have a passion for customer service? Do you want to find yourself in an exciting career where you meet new people from around the world?
Being a hotel receptionist involves so much more than simply answering the phone. Our information packed course is brimming with all the information you need to start a successful career as a hotel receptionist.
Introduction to Hotel Reception Certification
This course comprises sixteen modules, each focusing on different elements of hotel reception, giving you the knowledge and skills you need to be successful in your position and provide guests with the best service.
The course will take you around ten hours to complete. It is up to you how long you take, you can study full or part time, based on your availability and current job status.
You will receive lifetime access to the training modules. This gives you the ability to go back and check up on things you are unsure of at any time.
Furthermore, you will find that the course is compatible with all devices, enabling you to study at your own pace and in your own time using your computer, laptop, tablet or smartphone.
What You Will Learn
In this course you will learn the following:
- A basic overview which covers everything from career opportunities to how to be a successful hotel receptionist.
- Learn the standard procedures relating to hotel receptions. Learn how to check guests in and out and how to take reservations and so much more.
- Identify with the importance of customer service. Learn about empathy, communication and how to make a good first impression.
- Get to grips with communication skills. Learn about verbal, non-verbal and written communication skills within this busy and fast paced environment.
- Learn the basics of handling the telephone in a professional manner. This module covers telephone etiquette and what you should and should not do.
- Understand how to handle difficult guests. From time to time you will be faced with unhappy guests. Learn the different types of guests, tips on how to deal with them and so much more.
- Get an understanding of the basic daily administrative tasks. Know what qualities you will need along with organisational skills and the ability to multi-task.
- Identify what computer skills you are going to need to know. Understand the need for a good quality property management system and how to use OPERA and so much more.
- Learn about the importance of branding within the hospitality industry. Understand the importance of a star rating and what the rating means.
- Determine the importance of being a team player and working with other departments within the hotel.
- Get a good understanding of health and safety within the hotel environment. Learn the different safety and security topics that relate to the hotel environment along with what you need to know to ensure safety in the reception area at all times.
- Learn how to sell the hotel services to your guests and the benefits of upselling, along with how to use certain sales techniques.
- Identify how to dress in a professional manner to make a good first impression on guests as well as learn how to deal with stress in this front line position.
- Know any legal issues relating to your position as well as the future for the hotel receptionist.
Benefits
There are numerous benefits to completing this Hotel Reception Diploma to give you that added advantage over other applicants when applying for a position.
- Study at your own pace and where you are most comfortable.
- Study using any device linked to the internet for added convenience.
- Receive an industry recognised certification on successful completion of the course.
- Enjoy online support to ensure you get the most of your study experience.
- Get lifetime access to the modules, so you can refer back as and when needed.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
- To learn about different training options for hotel reception jobs
- To understand the career opportunities available in hotel reception
- To know what you need to be a success in hotel reception
- To find out what you can expect throughout this course
- To learn about the most common tasks for hotel receptionists
- To learn how to check guests in and out
- To understand how to take reservations
- To learn about the guest services a hotel receptionist is responsible for
- To learn about the fundamentals of customer service
- To learn about the importance of empathy for travellers
- To understand more about communicating with customers at the desk
- To learn how important a first impression is for a customer
- To learn about the fundamentals of communication
- To understand how verbal skills play a role in hotel reception
- To understand how non-verbal communication skills play a role in hotel reception
- To understand the importance of written communication skills in the workplace
- To understand the fundamentals of telephone etiquette
- To understand why telephone etiquette is important in a hotel
- To learn about the dos of telephone etiquette
- To learn about the don'ts of telephone etiquette
- To learn about difficult hotel guests
- To explore some common types of difficult hotel guests
- To learn some tips that will help in dealing with difficult guests
- To understand how to put these tips into practice
- To learn about the administrative skills, interests, and qualities needed as a hotel receptionist
- To learn about the main duties, clerical, and technical skills required for hotel reception work
- To understand the importance of good communication and organisational abilities
- To know how to prioritise, multitask, and problem solve easily
- To understand the importance of key skills and computer programs for receptionists
- To explain the need for a property management system in hotel reception work
- To be introduced to the OPERA Property Management System program (PMS)
- To become comfortable with the basic functions of the OPERA PMS
- To understand the concept of branding and how it applies to the hospitality industry
- To explain the value of establishing a standard and what is expected from a branded hotel
- To determine the importance and impact of standards in the industry
- To understand what a star rating is and how it is applied to any hotel
- To learn about the importance of teamwork
- To learn about the key characteristics of a team player
- To learn how to work with the kitchen
- To learn how to work with maintenance and housekeeping
- To understand hotel safety and security
- To explore different safety topics that apply to the workplace
- To explore different security topics that apply to the workplace
- To understand the hotel receptionist's role in maintaining a safe and secure environment
- To learn about selling and marketing hotel services as a receptionist
- To differentiate between upselling and cross-selling approaches
- To understand the benefits of reception upselling and cross-selling products and services
- To know some basic hotel sales techniques and when to apply them
- To learn what it means to dress for professionalism
- To understand how to dress for an interview
- To learn about choosing appropriate clothing for work
- To learn about grooming for hospitality
- To explore the definition of stress
- To understand how stress applies to the role of the hotel receptionist
- To discover ways to keep stress under control
- To understand why it is important to control stress in the workplace
- To explain the importance of adhering to codes, laws, and regulations in hospitality
- To understand the rules of disclosure pertaining to business and domain names
- To explain fire safety regulations and how to adhere
- To know the importance of the Credit Card Order within the Data Protection Act
- To understand the role of the hotel receptionist
- To explore the history of the hotel receptionist
- To explore the basic requirements of becoming a hotel receptionist
- To explore continuing education and training for hotel receptionists
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Hotel Reception Certification
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 16 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 16 modules there is a multiple choice test. The questions will be on a range of topics found within the 16 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 10 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
Great value course that is very easy to use and full of great content. I learned a lot from it and will now be signing up for other courses.
Thanks New Skills Academy
John Beavan
This course will give me the chance to engage further in my search for a career. I found this course helpful for both refreshing my memory of known skills as well as teaching me new ones.
I appreciated the chance to engage in this course as it was very interactive. I could both watch videos as well as read explanations. I could then apply that in a practice element of the course.
I have an ICT A Level and I didn’t know some of the function that were possible on word. It has been beneficial to me, even though I’m well versed in Microsoft Word.
Shelley Mckeown
What can I say? I Couldn’t wait to get started and the log in details came through via email which allowed me to be able to. The course was highly addictive once I started, it was like reading a book, you never want to put down.
It was very easy to understand and very thorough but above all, very enjoyable and exhilarating. I was only sorry when it came to an end. I am now very much looking forward to applying my newly gained knowledge into the floristry world out there. I just hope they are ready for me. I can only say a big thank you for the opportunity.
Ann Ainsworth
It is easy to follow and understand, and gives you a full overview of the HR management.
You can download the training material if you prefer to take note directly on the paper version.
Filomena Cionti
I am looking to start, at some point, a career in the Painting and Decorating industry either working for an employer or myself.
This was a really interesting and surprisingly in-depth course. A good starting point for me to eventually go on to study on a level 1 Construction course at college that will include Painting and Decorating.
I wasn’t sure how good the course was going to be as it was online but I was definitely surprised at how much information was included. Really helpful for me and something I can look back at. Thank you New Skills Academy.
Eden Kaye
I am over the moon with this course and just had to leave a positive review.
The content is very relevant and completely up to date, it gives a fantastic overview of Advertising which is simple and easy to read and digest. It has helped me understand aspects in my current job role more than I needed. I am confident it would help anyone take the plunge into the marketing world!! The little tests along the way are also really handy, and tests what you have understood.
I would highly recommend this course. I am really looking forward to completing the remainder of this course, and browse what other courses are available. Thank you!!
Danielle Woodall
Hotel Reception
Do you have a passion for customer service? Do you want to find yourself in an exciting career where you meet new people from around the world?
Being a hotel receptionist involves so much more than simply answering the phone. Our information packed course is brimming with all the information you need to start a successful career as a hotel receptionist.
Introduction to Hotel Reception Certification
This course comprises sixteen modules, each focusing on different elements of hotel reception, giving you the knowledge and skills you need to be successful in your position and provide guests with the best service.
The course will take you around ten hours to complete. It is up to you how long you take, you can study full or part time, based on your availability and current job status.
You will receive lifetime access to the training modules. This gives you the ability to go back and check up on things you are unsure of at any time.
Furthermore, you will find that the course is compatible with all devices, enabling you to study at your own pace and in your own time using your computer, laptop, tablet or smartphone.
What You Will Learn
In this course you will learn the following:
- A basic overview which covers everything from career opportunities to how to be a successful hotel receptionist.
- Learn the standard procedures relating to hotel receptions. Learn how to check guests in and out and how to take reservations and so much more.
- Identify with the importance of customer service. Learn about empathy, communication and how to make a good first impression.
- Get to grips with communication skills. Learn about verbal, non-verbal and written communication skills within this busy and fast paced environment.
- Learn the basics of handling the telephone in a professional manner. This module covers telephone etiquette and what you should and should not do.
- Understand how to handle difficult guests. From time to time you will be faced with unhappy guests. Learn the different types of guests, tips on how to deal with them and so much more.
- Get an understanding of the basic daily administrative tasks. Know what qualities you will need along with organisational skills and the ability to multi-task.
- Identify what computer skills you are going to need to know. Understand the need for a good quality property management system and how to use OPERA and so much more.
- Learn about the importance of branding within the hospitality industry. Understand the importance of a star rating and what the rating means.
- Determine the importance of being a team player and working with other departments within the hotel.
- Get a good understanding of health and safety within the hotel environment. Learn the different safety and security topics that relate to the hotel environment along with what you need to know to ensure safety in the reception area at all times.
- Learn how to sell the hotel services to your guests and the benefits of upselling, along with how to use certain sales techniques.
- Identify how to dress in a professional manner to make a good first impression on guests as well as learn how to deal with stress in this front line position.
- Know any legal issues relating to your position as well as the future for the hotel receptionist.
Benefits
There are numerous benefits to completing this Hotel Reception Diploma to give you that added advantage over other applicants when applying for a position.
- Study at your own pace and where you are most comfortable.
- Study using any device linked to the internet for added convenience.
- Receive an industry recognised certification on successful completion of the course.
- Enjoy online support to ensure you get the most of your study experience.
- Get lifetime access to the modules, so you can refer back as and when needed.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
- To learn about different training options for hotel reception jobs
- To understand the career opportunities available in hotel reception
- To know what you need to be a success in hotel reception
- To find out what you can expect throughout this course
- To learn about the most common tasks for hotel receptionists
- To learn how to check guests in and out
- To understand how to take reservations
- To learn about the guest services a hotel receptionist is responsible for
- To learn about the fundamentals of customer service
- To learn about the importance of empathy for travellers
- To understand more about communicating with customers at the desk
- To learn how important a first impression is for a customer
- To learn about the fundamentals of communication
- To understand how verbal skills play a role in hotel reception
- To understand how non-verbal communication skills play a role in hotel reception
- To understand the importance of written communication skills in the workplace
- To understand the fundamentals of telephone etiquette
- To understand why telephone etiquette is important in a hotel
- To learn about the dos of telephone etiquette
- To learn about the don'ts of telephone etiquette
- To learn about difficult hotel guests
- To explore some common types of difficult hotel guests
- To learn some tips that will help in dealing with difficult guests
- To understand how to put these tips into practice
- To learn about the administrative skills, interests, and qualities needed as a hotel receptionist
- To learn about the main duties, clerical, and technical skills required for hotel reception work
- To understand the importance of good communication and organisational abilities
- To know how to prioritise, multitask, and problem solve easily
- To understand the importance of key skills and computer programs for receptionists
- To explain the need for a property management system in hotel reception work
- To be introduced to the OPERA Property Management System program (PMS)
- To become comfortable with the basic functions of the OPERA PMS
- To understand the concept of branding and how it applies to the hospitality industry
- To explain the value of establishing a standard and what is expected from a branded hotel
- To determine the importance and impact of standards in the industry
- To understand what a star rating is and how it is applied to any hotel
- To learn about the importance of teamwork
- To learn about the key characteristics of a team player
- To learn how to work with the kitchen
- To learn how to work with maintenance and housekeeping
- To understand hotel safety and security
- To explore different safety topics that apply to the workplace
- To explore different security topics that apply to the workplace
- To understand the hotel receptionist's role in maintaining a safe and secure environment
- To learn about selling and marketing hotel services as a receptionist
- To differentiate between upselling and cross-selling approaches
- To understand the benefits of reception upselling and cross-selling products and services
- To know some basic hotel sales techniques and when to apply them
- To learn what it means to dress for professionalism
- To understand how to dress for an interview
- To learn about choosing appropriate clothing for work
- To learn about grooming for hospitality
- To explore the definition of stress
- To understand how stress applies to the role of the hotel receptionist
- To discover ways to keep stress under control
- To understand why it is important to control stress in the workplace
- To explain the importance of adhering to codes, laws, and regulations in hospitality
- To understand the rules of disclosure pertaining to business and domain names
- To explain fire safety regulations and how to adhere
- To know the importance of the Credit Card Order within the Data Protection Act
- To understand the role of the hotel receptionist
- To explore the history of the hotel receptionist
- To explore the basic requirements of becoming a hotel receptionist
- To explore continuing education and training for hotel receptionists
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Hotel Reception Certification
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 16 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 16 modules there is a multiple choice test. The questions will be on a range of topics found within the 16 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 10 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
Great value course that is very easy to use and full of great content. I learned a lot from it and will now be signing up for other courses.
Thanks New Skills Academy
John Beavan
This course will give me the chance to engage further in my search for a career. I found this course helpful for both refreshing my memory of known skills as well as teaching me new ones.
I appreciated the chance to engage in this course as it was very interactive. I could both watch videos as well as read explanations. I could then apply that in a practice element of the course.
I have an ICT A Level and I didn’t know some of the function that were possible on word. It has been beneficial to me, even though I’m well versed in Microsoft Word.
Shelley Mckeown
What can I say? I Couldn’t wait to get started and the log in details came through via email which allowed me to be able to. The course was highly addictive once I started, it was like reading a book, you never want to put down.
It was very easy to understand and very thorough but above all, very enjoyable and exhilarating. I was only sorry when it came to an end. I am now very much looking forward to applying my newly gained knowledge into the floristry world out there. I just hope they are ready for me. I can only say a big thank you for the opportunity.
Ann Ainsworth
It is easy to follow and understand, and gives you a full overview of the HR management.
You can download the training material if you prefer to take note directly on the paper version.
Filomena Cionti
I am looking to start, at some point, a career in the Painting and Decorating industry either working for an employer or myself.
This was a really interesting and surprisingly in-depth course. A good starting point for me to eventually go on to study on a level 1 Construction course at college that will include Painting and Decorating.
I wasn’t sure how good the course was going to be as it was online but I was definitely surprised at how much information was included. Really helpful for me and something I can look back at. Thank you New Skills Academy.
Eden Kaye
I am over the moon with this course and just had to leave a positive review.
The content is very relevant and completely up to date, it gives a fantastic overview of Advertising which is simple and easy to read and digest. It has helped me understand aspects in my current job role more than I needed. I am confident it would help anyone take the plunge into the marketing world!! The little tests along the way are also really handy, and tests what you have understood.
I would highly recommend this course. I am really looking forward to completing the remainder of this course, and browse what other courses are available. Thank you!!
Danielle Woodall
Why you should study with us
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I am a doctor. This course is well organized, covering all areas of CBT. The videos and practical tips are very helpful. All the modules are arranged with good explanations and examples. Also each module consists of quick test and assignment which enables you to gain knowledge. Finally I would like to thank the New Skills Academy team.
Dr. M. Arshad
The course was clearly set out with helpful end of week tests which built my knowledge. Being dyslexic I found the course was set out in an easy to understand way. I was able to pass the test on my first attempt. The downloaded pdf are a useful resource that you can keep forever. Looking forward to the next course
Ross Dunsten
Lovely course for people who want to know the basics and of sign language. It's has helped me to get more of an understanding and will greatly benefit me in my workplace. So easy to pick up and the videos were easy to understand. Would definitely recommend to anyone.
Chloe Hambly
Very interesting and helpful course. I ve learned a lot of interesting things about make up and the tutorials were very helpful and easy to understand. I really reccomend this course for everyone who is passionate about make up and wish to develop their skills and make a career from their hobby.
Nicoleta Lucaci
Yet another well laid out course. This is my 3rd course so far with New Skills Academy.
More than likely will be back for another one soon. This course was enjoyable to do, and I learnt a lot and passed first try. My certificate will be up on the wall soon.
Rob Coops
I found this course incredibly useful, as it provided me with practical knowledge which I can implement in my role as a Support Worker. The videos were clear and concise, and the downloadable worksheets reinforced what I had learned as I was able to put pen to paper. Overall, a fantastic course for a great price! I am looking forward to taking on my next one.
Teleisha Harley
It was an eye opening course that was flexible and easy to access. I was able to complete it from the comfort of my own home whilst also having the tasks to complete which enabled me to check my knowledge. I know feel much more confident in my field of work and really enjoyed doing it.
Ellie Clarke
This course is a great way to brush up on my rusty excel skills, I recommend this course to anyone looking for something to do during lockdown, it's easy to use and talks you through each stage step by step. It has given me the confidence I need to further my career.
Georgia Darke
