Learning Impressive Telephone Techniques Certification
Why you should study with us
Learning Impressive Telephone Techniques
Telephone communications are an integral part of most businesses, and sometimes these interactions are the only impression a company makes on its customers. Learning how to get the most from these interactions gives you the opportunity to create a lasting, positive impression with customers and increase trust and customer loyalty.
To get the most out of phone interactions you must understand the techniques and methods for excellent professional customer service.
This course is for employers and employees of businesses who want to strengthen their professional relationships with customers and reap the many rewards of doing so. The contents of this course will reveal everything you need to know to handle phone calls. The content of this course is written in a clear, concise way and is broken down into manageable modules centered on key themes.
The information is built on evidence based scientific studies and proven techniques to allow you to confidently deal with any professional telephone interaction.
The course contains illustrated examples of the concepts, tools and techniques for you to practically apply the knowledge, as well as exercises, tests and worksheets to compound and help you evaluate what you learn.
This course will teach you how to:
- Create a professional image over the telephone
- Use highly professional telephone etiquette
- Form positive and lasting initial impressions on the phone
- Sound professional, confident and in control over the phone
- Handle every key phase of a business call
- Improve the clarity of your communication
- Improve your listening skills
- Effectively handle difficult or demanding customers
- Identify, negotiate and resolve issues over the phone
- Confidently handle threats, abuse and phone rage
- Gather and apply tools to help overcome anxiety and stress relating to telephone calls.
The knowledge and information this course offers can be used by any business and can also be applied to your personal life, allowing you to get the most out of all telephone based interactions.
Benefits of the Telephone Techniques Course
Students enrolled in the Telephone Techniques course experience many benefits. These include the following:
- The convenience of studying from anywhere with an internet connection at any time.
- Study course material at your own pace. There is no time limit, so you can complete the course, regardless of how long it takes you to complete it.
- The option of studying from any internet enabled device including a tablet, PC, or mobile phone.
- Short, easy to understand course structure.
- Convenient online support available while you study.
- A comprehensive syllabus that helps you increase your knowledge in telephone techniques.
- Upon successful completion of the course, you will earn a certified and recognised certificate.
- An affordable pricing structure.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
- Discover how to create a professional image and manner over the telephone
- Learn to identify and implement telephone etiquette which helps you connect with your caller
- Understand how to form positive and lasting initial impressions
- Find out how to sound professional and confident over the phone
- Understand what your telephone manner is and how it affects communication quality
- Discover the techniques that can improve clarity of communication over the phone
- Understand the importance of being an active listener and how to achieve it on phone
- Establish the differences between actively listening and merely hearing
- Learn how to effectively prepare for interactions over the phone
- Understand how to begin a call and grab your caller’s attention
- Find out how to plan your call time and put your ego aside to build rapport
- Convey the importance of silence and role play within a call
- Understand how to establish a positive perspective regarding complaints and why it is important
- Learn the skills necessary to effectively handle difficult or demanding customers and complaints
- Be capable of identifying, negotiating and resolving issues over the phone
- Be equipped to confidently handle threats, abuse and phone rage
- Learn the huge importance of telephone attitude and how to refine it to your advantage
- Understand the importance of emotional control and preventing information overload
- Define and develop your professional image and actively choose how to present yourself
- Discover how to stay positive, keep calm and prevent stress with practical techniques
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Learning Impressive Telephone Techniques Certification
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
How long does it take to complete the Learning Impressive Telephone Techniques Certification course?
We estimate that the course will take about 7 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
I am looking to start, at some point, a career in the Painting and Decorating industry either working for an employer or myself.
This was a really interesting and surprisingly in-depth course. A good starting point for me to eventually go on to study on a level 1 Construction course at college that will include Painting and Decorating.
I wasn’t sure how good the course was going to be as it was online but I was definitely surprised at how much information was included. Really helpful for me and something I can look back at. Thank you New Skills Academy.
Eden Kaye
I started this course not too long ago but I am already learning so much! The course content is extremely interesting and informative!
I get excited thinking about what is going to be in each module! I would recommend this course to everybody with a passion for makeup without hesitation! I love the convenience of being able to do this course wherever I am.
Also, the fact that there is no time limit for the course is a plus, this means I can take my time and take notes as I go, without feeling rushed to complete each module fast.
Cian Conroy
It was great, lots of knowledge and able to learn at my own pace was fantastic, and that I have access to it after completing exam is great too!
I am excited to start further learning and will likely try another course provided from this website! Exam was easy and straight forward, and provided you with the questions you did not get correct so that you are able to further study.
I have recommended this site to friends and family, and will continue learning! Thank you so much New Skills Academy! You are an amazing site and I am grateful!
Anahita Dehghani
As a PA of a very fast moving company, having many situations thrown at me day to day, I decided to take the Level 3 Admin & PA Diploma course to ensure I was up to scratch within my job role. Although I knew a lot of what was within the course, there were many topics I hadn’t had to use before but since had to.
I found the course very easy to understand and relate to. It was interesting and factual which is brilliant for anyone that would like to improve their PA skills or for someone starting out as a PA.
I enjoyed the course and feel I have bettered myself and my job role as a PA
Linzy Small
I wanted a qualification to back up the practical experience I had gained in my last job. I found logging in and navigating the site very easy and I really like the flexibility it gave me; being able to study around my usual working day. The topics were well laid out and explained and I understood well through relevant examples.
The test at the end was straightforward however some rewording of the multiple answers would make it more understandable. But otherwise I'm really happy with this course and I have actually learnt more than I expected.
I would not hesitate to use this company again and have in fact bought another course since.
Jenna Woollon
I am a hands-on learner, nothing goes in when I am bored blasted. This course was fantastic, the material for each module is provided in writing, which can be printed and read wherever you are in in your own time, all devices compatible and a short video showing how to do it using Excel.
You can re-visit each module however many times you want, even after completing the exam. The exam is totally content driven (what they teach is what they ask).
This is a great site to learn and I will be recommending it to everyone, Do a course…
Paul Byrne
Learning Impressive Telephone Techniques
Telephone communications are an integral part of most businesses, and sometimes these interactions are the only impression a company makes on its customers. Learning how to get the most from these interactions gives you the opportunity to create a lasting, positive impression with customers and increase trust and customer loyalty.
To get the most out of phone interactions you must understand the techniques and methods for excellent professional customer service.
This course is for employers and employees of businesses who want to strengthen their professional relationships with customers and reap the many rewards of doing so. The contents of this course will reveal everything you need to know to handle phone calls. The content of this course is written in a clear, concise way and is broken down into manageable modules centered on key themes.
The information is built on evidence based scientific studies and proven techniques to allow you to confidently deal with any professional telephone interaction.
The course contains illustrated examples of the concepts, tools and techniques for you to practically apply the knowledge, as well as exercises, tests and worksheets to compound and help you evaluate what you learn.
This course will teach you how to:
- Create a professional image over the telephone
- Use highly professional telephone etiquette
- Form positive and lasting initial impressions on the phone
- Sound professional, confident and in control over the phone
- Handle every key phase of a business call
- Improve the clarity of your communication
- Improve your listening skills
- Effectively handle difficult or demanding customers
- Identify, negotiate and resolve issues over the phone
- Confidently handle threats, abuse and phone rage
- Gather and apply tools to help overcome anxiety and stress relating to telephone calls.
The knowledge and information this course offers can be used by any business and can also be applied to your personal life, allowing you to get the most out of all telephone based interactions.
Benefits of the Telephone Techniques Course
Students enrolled in the Telephone Techniques course experience many benefits. These include the following:
- The convenience of studying from anywhere with an internet connection at any time.
- Study course material at your own pace. There is no time limit, so you can complete the course, regardless of how long it takes you to complete it.
- The option of studying from any internet enabled device including a tablet, PC, or mobile phone.
- Short, easy to understand course structure.
- Convenient online support available while you study.
- A comprehensive syllabus that helps you increase your knowledge in telephone techniques.
- Upon successful completion of the course, you will earn a certified and recognised certificate.
- An affordable pricing structure.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
- Discover how to create a professional image and manner over the telephone
- Learn to identify and implement telephone etiquette which helps you connect with your caller
- Understand how to form positive and lasting initial impressions
- Find out how to sound professional and confident over the phone
- Understand what your telephone manner is and how it affects communication quality
- Discover the techniques that can improve clarity of communication over the phone
- Understand the importance of being an active listener and how to achieve it on phone
- Establish the differences between actively listening and merely hearing
- Learn how to effectively prepare for interactions over the phone
- Understand how to begin a call and grab your caller’s attention
- Find out how to plan your call time and put your ego aside to build rapport
- Convey the importance of silence and role play within a call
- Understand how to establish a positive perspective regarding complaints and why it is important
- Learn the skills necessary to effectively handle difficult or demanding customers and complaints
- Be capable of identifying, negotiating and resolving issues over the phone
- Be equipped to confidently handle threats, abuse and phone rage
- Learn the huge importance of telephone attitude and how to refine it to your advantage
- Understand the importance of emotional control and preventing information overload
- Define and develop your professional image and actively choose how to present yourself
- Discover how to stay positive, keep calm and prevent stress with practical techniques
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Learning Impressive Telephone Techniques Certification
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
How long does it take to complete the Learning Impressive Telephone Techniques Certification course?
We estimate that the course will take about 7 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
I am looking to start, at some point, a career in the Painting and Decorating industry either working for an employer or myself.
This was a really interesting and surprisingly in-depth course. A good starting point for me to eventually go on to study on a level 1 Construction course at college that will include Painting and Decorating.
I wasn’t sure how good the course was going to be as it was online but I was definitely surprised at how much information was included. Really helpful for me and something I can look back at. Thank you New Skills Academy.
Eden Kaye
I started this course not too long ago but I am already learning so much! The course content is extremely interesting and informative!
I get excited thinking about what is going to be in each module! I would recommend this course to everybody with a passion for makeup without hesitation! I love the convenience of being able to do this course wherever I am.
Also, the fact that there is no time limit for the course is a plus, this means I can take my time and take notes as I go, without feeling rushed to complete each module fast.
Cian Conroy
It was great, lots of knowledge and able to learn at my own pace was fantastic, and that I have access to it after completing exam is great too!
I am excited to start further learning and will likely try another course provided from this website! Exam was easy and straight forward, and provided you with the questions you did not get correct so that you are able to further study.
I have recommended this site to friends and family, and will continue learning! Thank you so much New Skills Academy! You are an amazing site and I am grateful!
Anahita Dehghani
As a PA of a very fast moving company, having many situations thrown at me day to day, I decided to take the Level 3 Admin & PA Diploma course to ensure I was up to scratch within my job role. Although I knew a lot of what was within the course, there were many topics I hadn’t had to use before but since had to.
I found the course very easy to understand and relate to. It was interesting and factual which is brilliant for anyone that would like to improve their PA skills or for someone starting out as a PA.
I enjoyed the course and feel I have bettered myself and my job role as a PA
Linzy Small
I wanted a qualification to back up the practical experience I had gained in my last job. I found logging in and navigating the site very easy and I really like the flexibility it gave me; being able to study around my usual working day. The topics were well laid out and explained and I understood well through relevant examples.
The test at the end was straightforward however some rewording of the multiple answers would make it more understandable. But otherwise I'm really happy with this course and I have actually learnt more than I expected.
I would not hesitate to use this company again and have in fact bought another course since.
Jenna Woollon
I am a hands-on learner, nothing goes in when I am bored blasted. This course was fantastic, the material for each module is provided in writing, which can be printed and read wherever you are in in your own time, all devices compatible and a short video showing how to do it using Excel.
You can re-visit each module however many times you want, even after completing the exam. The exam is totally content driven (what they teach is what they ask).
This is a great site to learn and I will be recommending it to everyone, Do a course…
Paul Byrne
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