Make an Impression Every Time Certificate
Why you should study with us
Make an Impression Every Time Certificate Course
Even if a customer loves your products or services, they will hesitate to come back if they receive poor customer service. Demonstrating respect and care is essential for building relationships and creating a base of loyal clients.
This course will teach you the basic principles of customer service and how to put them into effect in everyday business settings. You will learn how to communicate with customers, solve their problems and persuade them to buy your products and services while remaining transparent and acting in their best interests.
You Will Learn:
- Why good customer service can distinguish you from your competitors and why the principles of customer service should be upheld across all departments
- Why you should keep records of your customers and sales
- The skills and personal attributes you need to succeed in a customer service role, including a good work ethic and a willingness to listen
- The importance of measuring customer satisfaction and why you should use complaints as a starting point for constructive change
- Why maintaining a positive attitude makes a significant difference when serving customers
Benefits of Taking This Course:
- If you work in a customer service role, this course will teach you how to offer customers a great experience that will foster their loyalty
- If your job requires you to make sales pitches, this course will teach you how to appear more convincing and build rapport with clients
- If you are interested in marketing, this course will teach you how keeping records of customers and sales made can lead to further sales
- This course will teach you how to keep a positive attitude at work when dealing with customers, thereby enhancing your job satisfaction
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Make an Impression Every Time Certificate
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 3 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 3 modules there is a multiple choice test. The questions will be on a range of topics found within the 3 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 0.50 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
I am 3/4 the way through my Legal Secretary Diploma Course, I have studied full time and it has taken me about a week (few hours per day) Very informative course which makes you memorise each module well, with worksheets at the end of each module. Gave a brilliant knowledge base into the different areas of Law and the secretaries roles within them. I have never done an online course before as thought they were not very credible, but this they are good providing you are willing to put the work in, all the information is provided for you , you just need to use it. Thoroughly recommend to anyone who has some spare time and wants to expand their legal knowledge - this course is not just for legal secretaries!!
Georgia Smith
Clear and concise content in a great structure to allow to be able to revise and study key points without being rushed forward without fully understanding content , iv'e done lots of distant learning courses but this is by far the best !
Daniel Gordon
Excellent. Simple to use interface, with clearly written and relevant material. I'm feeling confident with my career change choice, thanks to this course.
Richard Britten
Thoroughly enjoying this course. It's great that I can study at my own pace with no time restrictions so I can do a little or a lot each time depending on what time I have available.
So much useful information I will be able to apply not only to landscaping specifically but also to business in general & day to day gardening both personally & professionally.
The chapters are easy to follow, the estimated time helps schedule your time appropriately & the questions at the end of each chapter make sure you have understood correctly.
Highly recommended!
Lauren Spice
I completed the international massage diploma months ago and love to keep revisiting modules. I learn something new each and every time because there’s such a wealth of information presented in a beautifully user-friendly way with excellent videos to accompany each massage technique.
I’m already a working massage therapist, who enjoys attending short courses to up-skill and be able to provide my clients with more value. And ‘The New Skills Academy’ massage course is simply one of the best investments I’ve made in my ongoing professional development.
I’m now a whizz at facial massage (something they didn’t teach at massage school) and Lomi-Lomi too! Highly recommended!
Bee Scott
Excellent course. I enjoyed doing this course and I highly recommend it to everybody that start in the cleaning industry. Thank you very much.
David Sanchez
Make an Impression Every Time Certificate Course
Even if a customer loves your products or services, they will hesitate to come back if they receive poor customer service. Demonstrating respect and care is essential for building relationships and creating a base of loyal clients.
This course will teach you the basic principles of customer service and how to put them into effect in everyday business settings. You will learn how to communicate with customers, solve their problems and persuade them to buy your products and services while remaining transparent and acting in their best interests.
You Will Learn:
- Why good customer service can distinguish you from your competitors and why the principles of customer service should be upheld across all departments
- Why you should keep records of your customers and sales
- The skills and personal attributes you need to succeed in a customer service role, including a good work ethic and a willingness to listen
- The importance of measuring customer satisfaction and why you should use complaints as a starting point for constructive change
- Why maintaining a positive attitude makes a significant difference when serving customers
Benefits of Taking This Course:
- If you work in a customer service role, this course will teach you how to offer customers a great experience that will foster their loyalty
- If your job requires you to make sales pitches, this course will teach you how to appear more convincing and build rapport with clients
- If you are interested in marketing, this course will teach you how keeping records of customers and sales made can lead to further sales
- This course will teach you how to keep a positive attitude at work when dealing with customers, thereby enhancing your job satisfaction
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Make an Impression Every Time Certificate
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 3 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 3 modules there is a multiple choice test. The questions will be on a range of topics found within the 3 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 0.50 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
I am 3/4 the way through my Legal Secretary Diploma Course, I have studied full time and it has taken me about a week (few hours per day) Very informative course which makes you memorise each module well, with worksheets at the end of each module. Gave a brilliant knowledge base into the different areas of Law and the secretaries roles within them. I have never done an online course before as thought they were not very credible, but this they are good providing you are willing to put the work in, all the information is provided for you , you just need to use it. Thoroughly recommend to anyone who has some spare time and wants to expand their legal knowledge - this course is not just for legal secretaries!!
Georgia Smith
Clear and concise content in a great structure to allow to be able to revise and study key points without being rushed forward without fully understanding content , iv'e done lots of distant learning courses but this is by far the best !
Daniel Gordon
Excellent. Simple to use interface, with clearly written and relevant material. I'm feeling confident with my career change choice, thanks to this course.
Richard Britten
Thoroughly enjoying this course. It's great that I can study at my own pace with no time restrictions so I can do a little or a lot each time depending on what time I have available.
So much useful information I will be able to apply not only to landscaping specifically but also to business in general & day to day gardening both personally & professionally.
The chapters are easy to follow, the estimated time helps schedule your time appropriately & the questions at the end of each chapter make sure you have understood correctly.
Highly recommended!
Lauren Spice
I completed the international massage diploma months ago and love to keep revisiting modules. I learn something new each and every time because there’s such a wealth of information presented in a beautifully user-friendly way with excellent videos to accompany each massage technique.
I’m already a working massage therapist, who enjoys attending short courses to up-skill and be able to provide my clients with more value. And ‘The New Skills Academy’ massage course is simply one of the best investments I’ve made in my ongoing professional development.
I’m now a whizz at facial massage (something they didn’t teach at massage school) and Lomi-Lomi too! Highly recommended!
Bee Scott
Excellent course. I enjoyed doing this course and I highly recommend it to everybody that start in the cleaning industry. Thank you very much.
David Sanchez
Why you should study with us
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RRP
$100
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Lovely course for people who want to know the basics and of sign language. It's has helped me to get more of an understanding and will greatly benefit me in my workplace. So easy to pick up and the videos were easy to understand. Would definitely recommend to anyone.
Chloe Hambly
This course is a great way to brush up on my rusty excel skills, I recommend this course to anyone looking for something to do during lockdown, it's easy to use and talks you through each stage step by step. It has given me the confidence I need to further my career.
Georgia Darke
Wow what an incredible insight for the start of anyone's journey in property. This course gives you so much information and there are tests and questions on each of the modules. The course is very easy to follow and well laid out. You can actually make notes on the pages of each module using the notes tab! I am very excited to say that I passed and I only spent one week on this course. I will print all the PDF information and keep it in a file with my certificate. I feel very confident for my future plans now I have completed this course.
Nichola Anderson
Very interesting and helpful course. I ve learned a lot of interesting things about make up and the tutorials were very helpful and easy to understand. I really reccomend this course for everyone who is passionate about make up and wish to develop their skills and make a career from their hobby.
Nicoleta Lucaci
Omg im so excited, over joyed and all the good stuff that comes to mind! Wonderful experience doing lessons with New Skills Academy. I look foward to doing more courses with them. I hope this will encourage others to come on board and refresh your minds or to learn something new, it's a win win situation. I want to thank New Skills Academy so much for making this as simple as possible for me.
Shari Anderson
It was an eye opening course that was flexible and easy to access. I was able to complete it from the comfort of my own home whilst also having the tasks to complete which enabled me to check my knowledge. I know feel much more confident in my field of work and really enjoyed doing it.
Ellie Clarke
I found this course incredibly useful, as it provided me with practical knowledge which I can implement in my role as a Support Worker. The videos were clear and concise, and the downloadable worksheets reinforced what I had learned as I was able to put pen to paper. Overall, a fantastic course for a great price! I am looking forward to taking on my next one.
Teleisha Harley
Yet another well laid out course. This is my 3rd course so far with New Skills Academy.
More than likely will be back for another one soon. This course was enjoyable to do, and I learnt a lot and passed first try. My certificate will be up on the wall soon.
Rob Coops
