Rescuing Difficult Customers Certificate

Rescuing Difficult Customers Certificate Course

Even successful organisations will have to deal with dissatisfied customers or clients from time to time. Some of these customers will be antagonistic, often because they feel angry or upset and struggle to control their emotions. In other words, they are “difficult customers”. Handling these customers requires strong communication skills, a calm manner and a willingness to work with the customer. In this course, you will learn how to resolve tense situations and resolve complaints quickly and efficiently.

You Will Learn:

  • The reasons why a customer may be dissatisfied with a product or service
  • How to use your voice to defuse a tense situation, and how remaining calm can improve a customer’s mood
  • Why you should never attempt to deny responsibility
  • Why you should focus on the customer first, then the problem that has prompted their complaint
  • Why you should follow up with a customer after you have solved their problem

Benefits of Taking This Course:

  • If you work in customer services, this course will help you deal with difficult customers and, in turn, reduce your stress levels
  • If you work in an office, this course will help you handle difficult visitors
  • If you work in sales, this course will help you defuse tense or awkward moments that may arise during a sales pitch
  • If you work in an occupation whereby you routinely come into contact with the public, such as the emergency services, this course will help you stay calm in challenging situations

This course includes

24/7 Student Support

End of course certification

Lifetime access to your course

Compatible with modern devices

PLUS - Access to the exclusive New Skills Academy Study Group!
ID: YDFT67YHJ
certificate

of achievement

This certificate is presented to

Your Name

NSA

For completing the

Rescuing Difficult Customers Certificate

on 21st November 2026

Selena Hurford

Selena Hurford

Course Tutor

cpd

Daniel Morgan

Daniel Morgan

Head of Academy

Certificate Example

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

The course is broken down into 2 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 2 modules there is a multiple choice test. The questions will be on a range of topics found within the 2 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 0.25 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.

Helpful tips learned during the course and many fun facts. I will be completing 3 more courses after this one. Such a great learning experience. The knowledge in each package is phemonimal!

Each course is broken down into modules to make it easy to break down the course for short breaks and as soon as you sign back in again it remembers where you left off in your course. How clever!

I would highly recommend this course to anyone looking to brush up their knowledge and skills. Best of luck!

Vawn Koch

I really enjoyed this course. Although I already work in customer services, I found it very informative and I picked up a lot of useful information and tips. What I liked about the course was that it was something you could do at your own pace and it was easy to follow. It made me feel more relaxed about my studying and put me at ease when it came to the final test at the end. The modules were just the right length, with plenty of content to get your teeth into but not too much that it became overwhelming, and that made it better to learn and digest what was being said. I would certainly recommend it!

Stephen Rawlinson

I didn't know there is a better way and easiest way to better your personal training and fitness instructor course, till someone told me about fitness diploma course, very useful.

The questions are very relevant , I have just completed my personal trainer and fitness instructor course and passed,I'm over the moon, will do another course soon. I truly recommend this website .

Ballas Mustapha

This course is very comprehensive. It is packed full of very helpful information to aid the Teaching assistant to use his or her skills and knowledge to the full.

If this course is being taken by those who have no knowledge of being a TA, then in my honest opinion they would certainly know about the role when they finish.

I do like the online tests at the end. It does make you think and definitely reinforces what material has just been read. It is also an incentive when seeing a 'grade' to realise how much has been taken in thus encouraging enthusiasm to proceed to the next module.

In all I would say that this course is certainly worth doing, I'm enjoying it and what it has to offer.

Samantha Morgans

Very enjoyable and informative course which covered all aspects of dog grooming, managing the business side and history of dog grooming. What I liked most was being able to do the course at my own pace, revisiting modules as required to gain a complete understanding of what I was learning.

I found the video tutorials very helpful and was able to give my own dog a professional cut after watching them.

On the one occasion I forgot my password online help were very prompt in helping me . I would highly recommend this course. Good value for money.

Thank-you New Skills Academy!

Jacqueline Myers - B

Jacqueline Myers

Very interesting topics, I feel like I have expanded my knowledge and have more of an understanding and can use the techniques I have learnt professionally. I feel more confident in my ability!

I enjoyed the videos of the makeup application and thought the flow of the course was very well structured which made it easy to follow. It had me excited to do more and complete next stages as it was in bite size chunks.

I am very happy with the programme thoroughly enjoyed it I wish it was longer so I could learn more. Thank you for the course!

Phoebe Shufflebotham

Duration:
0.25 hours

Access:
Lifetime Access

Approved by:
CPD

Learning Type:


Text based modules  Images  Video learning 

Cost:
€40.00

Rescuing Difficult Customers Certificate Course

Even successful organisations will have to deal with dissatisfied customers or clients from time to time. Some of these customers will be antagonistic, often because they feel angry or upset and struggle to control their emotions. In other words, they are “difficult customers”. Handling these customers requires strong communication skills, a calm manner and a willingness to work with the customer. In this course, you will learn how to resolve tense situations and resolve complaints quickly and efficiently.

You Will Learn:

  • The reasons why a customer may be dissatisfied with a product or service
  • How to use your voice to defuse a tense situation, and how remaining calm can improve a customer’s mood
  • Why you should never attempt to deny responsibility
  • Why you should focus on the customer first, then the problem that has prompted their complaint
  • Why you should follow up with a customer after you have solved their problem

Benefits of Taking This Course:

  • If you work in customer services, this course will help you deal with difficult customers and, in turn, reduce your stress levels
  • If you work in an office, this course will help you handle difficult visitors
  • If you work in sales, this course will help you defuse tense or awkward moments that may arise during a sales pitch
  • If you work in an occupation whereby you routinely come into contact with the public, such as the emergency services, this course will help you stay calm in challenging situations

This course includes

24/7 Student Support

End of course certification

Lifetime access to your course

Compatible with modern devices

PLUS - Access to the exclusive New Skills Academy Study Group!
ID: YDFT67YHJ
certificate

of achievement

This certificate is presented to

Your Name

NSA

For completing the

Rescuing Difficult Customers Certificate

on 21st November 2026

Selena Hurford

Selena Hurford

Course Tutor

cpd

Daniel Morgan

Daniel Morgan

Head of Academy

Certificate Example

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

The course is broken down into 2 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 2 modules there is a multiple choice test. The questions will be on a range of topics found within the 2 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 0.25 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.

Helpful tips learned during the course and many fun facts. I will be completing 3 more courses after this one. Such a great learning experience. The knowledge in each package is phemonimal!

Each course is broken down into modules to make it easy to break down the course for short breaks and as soon as you sign back in again it remembers where you left off in your course. How clever!

I would highly recommend this course to anyone looking to brush up their knowledge and skills. Best of luck!

Vawn Koch

I really enjoyed this course. Although I already work in customer services, I found it very informative and I picked up a lot of useful information and tips. What I liked about the course was that it was something you could do at your own pace and it was easy to follow. It made me feel more relaxed about my studying and put me at ease when it came to the final test at the end. The modules were just the right length, with plenty of content to get your teeth into but not too much that it became overwhelming, and that made it better to learn and digest what was being said. I would certainly recommend it!

Stephen Rawlinson

I didn't know there is a better way and easiest way to better your personal training and fitness instructor course, till someone told me about fitness diploma course, very useful.

The questions are very relevant , I have just completed my personal trainer and fitness instructor course and passed,I'm over the moon, will do another course soon. I truly recommend this website .

Ballas Mustapha

This course is very comprehensive. It is packed full of very helpful information to aid the Teaching assistant to use his or her skills and knowledge to the full.

If this course is being taken by those who have no knowledge of being a TA, then in my honest opinion they would certainly know about the role when they finish.

I do like the online tests at the end. It does make you think and definitely reinforces what material has just been read. It is also an incentive when seeing a 'grade' to realise how much has been taken in thus encouraging enthusiasm to proceed to the next module.

In all I would say that this course is certainly worth doing, I'm enjoying it and what it has to offer.

Samantha Morgans

Very enjoyable and informative course which covered all aspects of dog grooming, managing the business side and history of dog grooming. What I liked most was being able to do the course at my own pace, revisiting modules as required to gain a complete understanding of what I was learning.

I found the video tutorials very helpful and was able to give my own dog a professional cut after watching them.

On the one occasion I forgot my password online help were very prompt in helping me . I would highly recommend this course. Good value for money.

Thank-you New Skills Academy!

Jacqueline Myers - B

Jacqueline Myers

Very interesting topics, I feel like I have expanded my knowledge and have more of an understanding and can use the techniques I have learnt professionally. I feel more confident in my ability!

I enjoyed the videos of the makeup application and thought the flow of the course was very well structured which made it easy to follow. It had me excited to do more and complete next stages as it was in bite size chunks.

I am very happy with the programme thoroughly enjoyed it I wish it was longer so I could learn more. Thank you for the course!

Phoebe Shufflebotham

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