Connecting with Customers Certification
Why you should study with us
Connecting with Customers
Connecting with customers is one of the most vital elements to the success of any business. You can have the greatest product or service available, but without communicating and connecting effectively with the market, it doesn't mean much.
This course provides a comprehensive insight into all the elements that define a successful relationship between a business and the existing and potential customers.
From the structures that need to be in place, to the habits and the skills that need to be entrenched into the culture of the organisation, this course will provide you with the tools you need to successfully connect with and satisfy the customers upon which your brand is built.
You Will Learn
- How to identify your target market (including defining your product and knowing your competition)
- Techniques for effectively engaging customers (including optimising your website and traditional media options)
- To use social media to effectively engage customers
- The science of creating, maintaining and optimising a customer database
- How to ensure that every customer has the best experience through mastering the art of the personal touch
Benefits Of Taking This Course
- You'll forge stronger relationships (and increase business) with your existing customers.
- You will attract new customers by learning fundamental marketing communication techniques
- Improve your social media reach and influence
- Be in control of your customer database and learn how to effectively make use of it
- Work strategically to communicate to the right market with the right message
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Connecting with Customers Certification
on 21st November 2025
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 3 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
Great course!!I have learnt everything I need to become a nail technician!with many photos and videos and with many instructions leaves you with no questions at all!!I definitely suggest this course!!
Kiriaki Mitrou
If your looking for a refresher or new career then this is a Fantastic site for courses. This is the second course I’ve done on this site and there very in depth and I’ve learnt so much. Very pleased. Would highly recommend.
Will be looking to do more courses in the future. Not only have I achieved two diplomas but I’ve got new services to offer in my salon for all my clients. Great time of year to have completed with christmas around the corner, my salons never been so busy and even taken bookings for 2017 already.
Would recommend to all!
Tammy Jarrett
A great programme, and allowed me to interact in my own time, reflect on my learning and get to practice. I like the fact that there is an exam to verify and check learning. The platform is easy to navigate around and is engaging both left hemisphere and right hemisphere of the brain.
The parts about motivation and retention rates is interesting and will be helpful in my own personal career. It’s good to see that learning and development, including different training methods are included. The programme is great springboard for people wanting to go into human resources as a career option.
Marie Tolman
For me, as a current employee in Human Resources, this HR Management Course was an excellent opportunity to get more insight of the industry and my job role. The course provided with a lot of relevant information that I could relate to in my job role as well as find ideas that I would be able to adapt in my workplace. I am keen on sharing my knowledge and implementing these new ideas in order to help our company achieve success. Would highly recommend this HRM course to people desiring to join Human Resources as well as the ones already working in the industry as everyone will be able to obtain something that will help them develop as a worker, a person and a future HR Manager!
Sandra Zinkeviciute
To be honest I was sceptical at first. There are many online courses to choose from but what intrigued me the most about this course is the number of modules (22 of them). This appeared to be more detailed than others. The reason I took this course is because I started a new role as a support tutor for a large training company. I already had some experience in working with learners who had special needs and learning difficulties but wanted more in-depth knowledge and tips to support my delivery. I also wanted to know more on the legal of side of SEN too. The course was offered at a large discount that did give me concerns! But I took the plunge and have been pleasantly surprised on how well it's been written and presented in manageable bite-size chunks. I was planning to study about a couple of hours a night but once I started I found it difficult to stop. It took me about 3 days to complete. The information is comprehensive but manageable. You can tell the person/persons who wrote this have a passion for supported learning and give practical strategies to support SEN and care about their sector and want to share their passion. Highly recommended study material. :-)
John Glover
I really enjoyed this course. Was a lot of reading and had to stop and try to take it in.
There were 21 modules, and most of them took 45 minutes to complete, so you need to be in a position, where you actually have the time to do all the tasks that are required. The tasks are mainly to do things by yourself to practise what you have just read, but doing it will help you out so much.
Will be looking for another course, as I enjoyed this so much, definitely worth the price as the certificate is worth more on your cv.
Danielle Booth
Connecting with Customers
Connecting with customers is one of the most vital elements to the success of any business. You can have the greatest product or service available, but without communicating and connecting effectively with the market, it doesn't mean much.
This course provides a comprehensive insight into all the elements that define a successful relationship between a business and the existing and potential customers.
From the structures that need to be in place, to the habits and the skills that need to be entrenched into the culture of the organisation, this course will provide you with the tools you need to successfully connect with and satisfy the customers upon which your brand is built.
You Will Learn
- How to identify your target market (including defining your product and knowing your competition)
- Techniques for effectively engaging customers (including optimising your website and traditional media options)
- To use social media to effectively engage customers
- The science of creating, maintaining and optimising a customer database
- How to ensure that every customer has the best experience through mastering the art of the personal touch
Benefits Of Taking This Course
- You'll forge stronger relationships (and increase business) with your existing customers.
- You will attract new customers by learning fundamental marketing communication techniques
- Improve your social media reach and influence
- Be in control of your customer database and learn how to effectively make use of it
- Work strategically to communicate to the right market with the right message
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Connecting with Customers Certification
on 21st November 2025
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 3 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
Great course!!I have learnt everything I need to become a nail technician!with many photos and videos and with many instructions leaves you with no questions at all!!I definitely suggest this course!!
Kiriaki Mitrou
If your looking for a refresher or new career then this is a Fantastic site for courses. This is the second course I’ve done on this site and there very in depth and I’ve learnt so much. Very pleased. Would highly recommend.
Will be looking to do more courses in the future. Not only have I achieved two diplomas but I’ve got new services to offer in my salon for all my clients. Great time of year to have completed with christmas around the corner, my salons never been so busy and even taken bookings for 2017 already.
Would recommend to all!
Tammy Jarrett
A great programme, and allowed me to interact in my own time, reflect on my learning and get to practice. I like the fact that there is an exam to verify and check learning. The platform is easy to navigate around and is engaging both left hemisphere and right hemisphere of the brain.
The parts about motivation and retention rates is interesting and will be helpful in my own personal career. It’s good to see that learning and development, including different training methods are included. The programme is great springboard for people wanting to go into human resources as a career option.
Marie Tolman
For me, as a current employee in Human Resources, this HR Management Course was an excellent opportunity to get more insight of the industry and my job role. The course provided with a lot of relevant information that I could relate to in my job role as well as find ideas that I would be able to adapt in my workplace. I am keen on sharing my knowledge and implementing these new ideas in order to help our company achieve success. Would highly recommend this HRM course to people desiring to join Human Resources as well as the ones already working in the industry as everyone will be able to obtain something that will help them develop as a worker, a person and a future HR Manager!
Sandra Zinkeviciute
To be honest I was sceptical at first. There are many online courses to choose from but what intrigued me the most about this course is the number of modules (22 of them). This appeared to be more detailed than others. The reason I took this course is because I started a new role as a support tutor for a large training company. I already had some experience in working with learners who had special needs and learning difficulties but wanted more in-depth knowledge and tips to support my delivery. I also wanted to know more on the legal of side of SEN too. The course was offered at a large discount that did give me concerns! But I took the plunge and have been pleasantly surprised on how well it's been written and presented in manageable bite-size chunks. I was planning to study about a couple of hours a night but once I started I found it difficult to stop. It took me about 3 days to complete. The information is comprehensive but manageable. You can tell the person/persons who wrote this have a passion for supported learning and give practical strategies to support SEN and care about their sector and want to share their passion. Highly recommended study material. :-)
John Glover
I really enjoyed this course. Was a lot of reading and had to stop and try to take it in.
There were 21 modules, and most of them took 45 minutes to complete, so you need to be in a position, where you actually have the time to do all the tasks that are required. The tasks are mainly to do things by yourself to practise what you have just read, but doing it will help you out so much.
Will be looking for another course, as I enjoyed this so much, definitely worth the price as the certificate is worth more on your cv.
Danielle Booth
Why you should study with us
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Yet another well laid out course. This is my 3rd course so far with New Skills Academy.
More than likely will be back for another one soon. This course was enjoyable to do, and I learnt a lot and passed first try. My certificate will be up on the wall soon.
Rob Coops
Excellent course, well explained and easy to understand. The course can be done at my own pace and is available on various devices. The layout of the course was excellent and the notes options is very good. The content is perfect and well structured, making it easy to understand and follow. I will definitely be taking more courses in the future.
Luis Costa
I took up this course initially to help me with my own dog, but found that as I worked through the material I actually started thinking that this could be something that I could use to make a second income. From start to finish I found the course engaging and interesting. I am now doing another dog related course and am experiencing the same level of enjoyment. I would recommend New Skills Academy without hesitation.
Keith Smith
It was an eye opening course that was flexible and easy to access. I was able to complete it from the comfort of my own home whilst also having the tasks to complete which enabled me to check my knowledge. I know feel much more confident in my field of work and really enjoyed doing it.
Ellie Clarke
This course is a great way to brush up on my rusty excel skills, I recommend this course to anyone looking for something to do during lockdown, it's easy to use and talks you through each stage step by step. It has given me the confidence I need to further my career.
Georgia Darke
Fantastic course! Well-presented and challenging with frequent assessments. I feel a serious sense of accomplishment having not studied for over 30 years! Videos that accompany each module are carefully thought out and informative. Am so impressed with this course, have now signed up for 3 other courses and recommending New Skills Academy to everyone!
Marva Hudson
Very interesting and helpful course. I ve learned a lot of interesting things about make up and the tutorials were very helpful and easy to understand. I really reccomend this course for everyone who is passionate about make up and wish to develop their skills and make a career from their hobby.
Nicoleta Lucaci
Omg im so excited, over joyed and all the good stuff that comes to mind! Wonderful experience doing lessons with New Skills Academy. I look foward to doing more courses with them. I hope this will encourage others to come on board and refresh your minds or to learn something new, it's a win win situation. I want to thank New Skills Academy so much for making this as simple as possible for me.
Shari Anderson
